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Graham Johnson

Professor of Human-Centred Technology

  • 556 Citations
  • 11 h-Index
1985 …2019

Research output per year

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Research Output

2019

Honesty, social presence, and self-service in retail

Siebenaler, S., Szymkowiak, A., Robertson, P., Johnson, G. I., Law, J. & Fee, K., 3 Apr 2019, In : Interacting with Computers. 31, 2, p. 154–166 13 p.

Research output: Contribution to journalSpecial issue

Open Access
File
6 Downloads (Pure)
2018

Social presence and dishonesty in retail

Siebenaler, S., Szymkowiak, A., Robertson, P., Johnson, G. I., Law, J. & Fee, K., Aug 2018, Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI 2018). Bond, R., Mulvenna, M., Wallace, J. & Black, M. (eds.). Belfast: BCS Learning & Development Ltd., 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
73 Downloads (Pure)
2017

Designing 'little red sprite': avatar as researcher

Sie, J., Johnson, G. & Zainuddin, S., 18 Apr 2017, CHIuXiD 2017 - Proceedings of the 3rd International Conference on Human-Computer Interaction and User Experience in Indonesia: Experience Design for All. Tedjasaputra, A. B. & Sari, E. (eds.). Association for Computing Machinery (ACM), p. 20-23 4 p. (ACM International Conference Proceeding Series; vol. Part F129310).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Ethnography of small businesses: cash and technology

Koh, W-E., Zainuddin, S., Sie, J. & Johnson, G., 18 Apr 2017.

Research output: Contribution to conferencePaper

Social presence and dishonesty: perceptions from security guards

Siebenaler, S., Szymkowiak, A., Robertson, P., Johnson, G. I. & Law, J., 2017, HCI in business, government and organizations: Supporting Business - 4th International Conference, HCIBGO 2017 Held as Part of HCI International 2017, Proceedings. Nah, F. F-H. & Tan, C-H. (eds.). Cham: Springer, Vol. 10294 LNCS. p. 264-281 18 p. (Lecture Notes in Computer Science; vol. 10294).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
2 Citations (Scopus)
64 Downloads (Pure)

WeChat as a remote research tool using WeChat to understand banking with Chinese consumers

Sie, J., Eng, K. W., Zainuddin, S. & Johnson, G. I., 20 Feb 2017, Proceedings 2016 4th International Conference on User Science and Engineering (iUSEr). IEEE , p. 17-22 6 p. (2016 4th International Conference on User Science and Engineering (i-USEr)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2016

Documenting consumer banking experience research in China

Sie, J., Johnson, G., Koh, W. E. & Zainuddin, S., 5 Jun 2016. 4 p.

Research output: Contribution to conferencePaper

Open Access

Understanding banking via WeChat diaries

Sie, J., Koh, W. E., Zainuddin, S. & Johnson, G. I., 27 Dec 2016, In : International Journal on Advanced Science, Engineering and Information Technology. 6, 6, p. 982-989 8 p.

Research output: Contribution to journalArticle

Open Access
File
2 Citations (Scopus)
4 Downloads (Pure)
2015

Appearing out of line: maintaining varied identities

Zainuddin, S., Johnson, G. I. & Sie, J., 18 Apr 2015. 4 p.

Research output: Contribution to conferencePaper

Open Access

Awkward shopping: the embarrassing & embarrassed ethnographer

Koh, W. E., Johnson, G., Szymkowiak, A. & Sie, J., 18 Apr 2015. 4 p.

Research output: Contribution to conferencePaper

Open Access

DiCER: a distributed consumer experience research method for use in public spaces

Gault, P., Masthoff, J. & Johnson, G., 1 Sep 2015, In : International Journal of Human Computer Studies. 81, p. 49-71 23 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Dishonest behavior at self-service checkouts

Creighton, S., Johnson, G. I., Robertson, P., Law, J. & Szymkowiak, A., 21 Jul 2015, HCI in Business: Second International Conference, HCIB 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings. Nah, F. F-H. & Tan, C-H. (eds.). London: Springer, p. 267-278 12 p. (Lecture Notes in Computer Science; vol. 9191).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
3 Citations (Scopus)
170 Downloads (Pure)
2014

How embarrassing is that? Purchasing sensitive products and the potential for self-service

Szymkowiak, A., Chiang, L-C., Sie, J., Koh, W. E., Loubli, P. & Johnson, G., 22 Jun 2014. 4 p.

Research output: Contribution to conferencePaper

Open Access
File
18 Downloads (Pure)

Understanding money transfer matters: using ethnography to inform initial remittance design ideas

Zainuddin, S., Chiang, L-C., Johnson, G., Sie, J., Koh, W. E. & Goh, L., May 2014. 15 p.

Research output: Contribution to conferencePaper

Open Access
File
12 Downloads (Pure)
2013

An experimental study of Chinese shopping related sharing behaviors

Li, M., Zhang, J., Liu, Z. & Johnson, G. I., 5 Sep 2013, Human-Computer Interaction - INTERACT 2013: 14th IFIP TC 13 International Conference, Cape Town, South Africa, September 2-6 2013, proceedings, part III. Kotzé, P., Marsden, G., Lindgaard, G., Wesson, J. & Winckler, M. (eds.). Heidelberg: Springer, p. 608-615 8 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 8119 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
1 Citation (Scopus)

Gendering the machine: preferred virtual assistant gender and realism in self-service

Payne, J. A., Szymkowiak, A., Robertson, P. & Johnson, G. I., 2013, Intelligent Virtual Agents: 13th International Conference, IVA 2013 Edinburgh, UK, August 29-31, 2013: proceedings. Aylett, R., Krenn, B., Pelachaud, C. & Shimodaira, H. (eds.). London: Springer-Verlag, p. 106-115 10 p. (Lecture Notes in Artificial Intelligence; vol. 8108).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Citations (Scopus)
2012

Beyond embodiment and social presence: preferences for virtual assistant gender and clothing style

Payne, J. A., Szymkowiak, A., Johnson, G. I., Robertson, P. & Henderson, R., 2012. 12 p.

Research output: Contribution to conferencePaper

Open Access

Virtual assistants and social cues: retail interactions and consumer experience

Payne, J. A., Johnson, G. I. & Szymkowiak, A., Oct 2012. 4 p.

Research output: Contribution to conferencePaper

Open Access
File
6 Downloads (Pure)
2011

Structuring the collaboration of multiple novice design ethnographers: towards a new user research approach

Gault, P., MacAulay, C., Johnson, G. & Masthoff, J., 20 Sep 2011, Human-Computer Interaction - INTERACT 2011 - 13th IFIP TC 13 International Conference, Proceedings. Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P. & Winckler, M. (eds.). PART 4 ed. Springer, p. 118-135 18 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 6949 LNCS, no. PART 4).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access

The behavioural impact of a visually represented virtual assistant in a selfservice checkout context

Payne, J. A., Johnson, G. I. & Szymkowiak, A., 1 Jul 2011, Proceedings of HCI 2011 the 25th BCS Conference on Human Computer Interaction. BCS Learning & Development Ltd., p. 58-63 6 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
4 Citations (Scopus)
5 Downloads (Pure)
2010

An NCR perspective on User Experience (UX) competency

Day, P. N., Johnson, G. I., Rohan, C., Carlisle, M. & Riley, C., 25 Feb 2010. 6 p.

Research output: Contribution to conferencePaper

Open Access
File
12 Downloads (Pure)

Investigating the future of self-service technology

Robertson, P., Szymkowiak, A. & Johnson, G., 1 Sep 2010, People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. McEwan, T. & MacKinnon, L. (eds.). Swindon: BCS Learning & Development Ltd., p. 346-349 4 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
1 Citation (Scopus)
60 Downloads (Pure)

Reach modelling for drive-up self-service

Day, P. N., Rohan, C., Coventry, L., Johnson, G. & Riley, C., 1 Apr 2010, Contemporary ergonomics and human factors 2010: Proceedings of the International Conference on Contemporary Ergonomics and Human Factors 2010, Keele, UK. Anderson, M. (ed.). London: Taylor & Francis, p. 47-55 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Security in context: investigating the impact of context on attitudes towards biometric technology

Riley, C., Benyon, D., Johnson, G. I. & Buckner, K., 1 Sep 2010, People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. McEwan, T. & MacKinnon, L. (eds.). Swindon: BCS Learning & Development Ltd., p. 108-116 9 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
10 Downloads (Pure)

Security markers for identifying a source of a substance

Ross, G. A., Johnson, G. I., Clark, B. & Forrest, S. J., 21 Sep 2010, USPTO (United States Patent and Trademark Office), Patent No. US 7,800,088 B2 , 2 Nov 2005

Research output: Patent

Open Access

User experience at NCR: an organisational overview

Day, P. N., Johnson, G. I., Rohan, C., Riley, C. & Carlisle, M., 6 Sep 2010, People and computers XXIV Games are a serious business: proceedings of HCI 2010 the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. McEwan, T. & McKinnon, L. M. (eds.). Swindon: BCS Learning & Development Ltd., p. 195-203 9 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
1 Citation (Scopus)
2 Downloads (Pure)
2009

Biometrics in practice: what does HCI have to say?

Coventry, L., Johnson, G. I., McEwan, T. & Riley, C., 6 Oct 2009, Human-Computer Interaction - INTERACT 2009 - 12th IFIP TC 13 International Conference, Proceedings. PART 2 ed. p. 920-921 2 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 5727 LNCS, no. PART 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
4 Citations (Scopus)

Culture & biometrics: regional differences in the perception of biometric authentication technologies

Riley, C., Buckner, K., Johnson, G. & Benyon, D., 1 Oct 2009, In : AI and Society. 24, 3, p. 295-306 12 p.

Research output: Contribution to journalArticle

23 Citations (Scopus)

Instruction, feedback and biometrics: the user interface for fingerprint authentication systems

Riley, C., Johnson, G., McCracken, H. & Al-Saffar, A., 6 Oct 2009, Human-Computer Interaction - INTERACT 2009 - 12th IFIP TC 13 International Conference, Proceedings. Gross, T., Gulliksen, J., Kotzé, P., Oestreicher, L., Palanque, P., Raquel Oliveira Prates, R. & Winckler, M. (eds.). PART 2 ed. Springer, p. 293-305 13 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 5727 LNCS, no. PART 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Citations (Scopus)

Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

Sasse, M. A., Johnson, G. I. & Briggs, P., 1 Dec 2009, Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference. Bust, P. D. (ed.). CRC Press, p. 146-151 6 p. (Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Security markers for marking a person or property

Ross, G. A., Johnson, G. I., Clark, B. & Forrest, S. J., 10 Feb 2009, USPTO (United States Patent and Trademark Office), Patent No. US 7488,954 B2 , 2 Nov 2005

Research output: Patent

Open Access
2008

Posture, position & biometrics: guidelines for self-service technology

Ward, J., Riley, C. & Johnson, G., 4 Apr 2008, Contemporary ergonomics 2008: proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK. Bust, P. D. (ed.). London: Taylor & Francis, p. 121-126 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
11 Downloads (Pure)

Security markers for indicating condition of an item

Ross, G. A., Johnson, G. I., Clark, B. & Forrest, S. J., 27 May 2008, USPTO (United States Patent and Trademark Office), Patent No. US 7,378,675 B2, 2 Nov 2005

Research output: Patent

Open Access

Self-service personalisation: a cross-cultural study

Aziz, M., Johnson, G. & Sands, J., 2008, HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008. Khong, C. W., Wong, C. Y. & Niman, B. V. (eds.). Kuala Lumpur: Prentice Hall, p. 189-196 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Usability challenges in emerging markets

Aziz, M., Riley, C. & Johnson, G., 2008, ICEIS 2008: Proceedings of the Tenth International conference on Enterprise Information Systems Vol HCI. Cordeiro, J. & Filipe, J. (eds.). Scitepress Digital Library, Vol. 5. p. 160-165 6 p. (ICEIS - International Conference on Enterprise Information Systems).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
2 Citations (Scopus)
2007

Biometric: performance, preference and perceived security

Ward, J., Riley, C. & Johnson, G., 2007.

Research output: Contribution to conferencePaper

Investigating the use and adoption of self-service technology in China

Aziz, M., Liu, Z., Johnson, G. I., Zhang, H., Chen, J., Wu, H. & Jiang, H., 1 Dec 2007, Universal Access in Human-Computer Interaction: Coping with Diversity - 4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007. Held as Part of HCI Int. 2007 Proc.. Stephanidis, C. (ed.). PART 1 ed. Springer, p. 19-27 9 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 4554 LNCS, no. PART 1).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Meaningful personalization at a self-service kiosk

Sands, J., Johnson, G., Benyon, D. & Leplatre, G., 3 Sep 2007, People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference. BCS Learning & Development Ltd., p. 95-98 4 p. (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference; vol. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Security markers for determining composition of a medium

Ross, G. A., Johnson, G. I., Clark, B., Forrest, S. J., Cegalis, J., Greaves, W. J. & Maney, C. Q., 14 Aug 2007, USPTO (United States Patent and Trademark Office), Patent No. US 7,256,398 B2, 2 Nov 2005

Research output: Patent

Open Access

Technology diffusion in rural markets: a user-centred approach

Aziz, M. & Johnson, G. I., 4 Sep 2007. 2 p.

Research output: Contribution to conferencePaper

File
10 Downloads (Pure)

The effect of ‘tone of dialogue’ on users’ interactions with self-service

Ward, J., Sands, J. & Johnson, G., Apr 2007, Contemporary ergonomics 2007: proceedings of the International conference of contemporary ergonomics (CE2007), 17-19 April 2007, Nottingham, UK. Bust, P. D. (ed.). London: Taylor & Francis, p. 285-290 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

File
1 Citation (Scopus)
10 Downloads (Pure)

The people’s money machines: automatic teller machines in China

Liu, Z., Coventry, L., Johnson, G., Zhang, H. & Chen, J., Jun 2007, User Experience, 6, 2, p. 18-22 5 p.

Research output: Contribution to specialist publicationArticle

Open Access
2005

Is a picture really worth a thousand words? Exploring the feasibility of graphical authentication systems

De Angeli, A., Coventry, L., Johnson, G. & Renaud, K., 1 Jul 2005, In : International Journal of Human Computer Studies. 63, 1-2, p. 128-152 25 p.

Research output: Contribution to journalArticle

169 Citations (Scopus)

Self-service technology in China: exploring usability and consumer issues

Liu, Z., Coventry, L., White, R., Wu, H. & Johnson, G., 2005, The bigger picture: the 19th British HCI Group annual conference, proceedings. MacKinnon, L., Bertelsen, O. & Bryan-Kinns, N. (eds.). British Computer Society, Vol. 2. p. 173-178 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2004

Consumer model

Dove, L. G. & Johnson, G. I., 25 May 2004, USPTO (United States Patent and Trademark Office), Patent No. US 6,741,973 B1, 14 Oct 1997

Research output: Patent

Open Access

Introducing ATMs in India: a contextual inquiry

De Angeli, A., Athavankar, U., Joshi, A., Coventry, L. & Johnson, G. I., 1 Feb 2004, In : Interacting with Computers. 16, 1, p. 29-44 16 p.

Research output: Contribution to journalArticle

39 Citations (Scopus)
2003

ATM’s adoption in developing countries: Déjà vu or not?

De Angeli, A., Coventry, L. & Johnson, G. I., 18 Jun 2003. 6 p.

Research output: Contribution to conferencePaper

Open Access
File
12 Downloads (Pure)

Biometric verification at a self service interface

Coventry, L., De Angeli, A. & Johnson, G., Apr 2003, Contemporary ergonomics 2003. McCabe, P. T. (ed.). London: Taylor and Francis Ltd., p. 234-239 6 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Open Access
File
8 Downloads (Pure)

Emotional intelligence in interactive systems

De Angeli, A. & Johnson, G. I., 24 Oct 2003, Design and emotion: the experience of everyday things. McDonagh, D., Hekkert, P., van Erp, J. & Gyi, D. (eds.). London: CRC Press, p. 300-305 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

File
8 Downloads (Pure)

Honest, it’s me! Self-service verification

Coventry, L., De Angeli, A. & Johnson, G., 6 Apr 2003. 4 p.

Research output: Contribution to conferencePaper

Open Access