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Graham Johnson

Professor of Human-Centred Technology

  • 556 Citations
  • 11 h-Index
1985 …2019

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Research Output

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Conference contribution
2018

Social presence and dishonesty in retail

Siebenaler, S., Szymkowiak, A., Robertson, P., Johnson, G. I., Law, J. & Fee, K., Aug 2018, Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI 2018). Bond, R., Mulvenna, M., Wallace, J. & Black, M. (eds.). Belfast: BCS Learning & Development Ltd., 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
73 Downloads (Pure)
2017

Designing 'little red sprite': avatar as researcher

Sie, J., Johnson, G. & Zainuddin, S., 18 Apr 2017, CHIuXiD 2017 - Proceedings of the 3rd International Conference on Human-Computer Interaction and User Experience in Indonesia: Experience Design for All. Tedjasaputra, A. B. & Sari, E. (eds.). Association for Computing Machinery (ACM), p. 20-23 4 p. (ACM International Conference Proceeding Series; vol. Part F129310).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Social presence and dishonesty: perceptions from security guards

Siebenaler, S., Szymkowiak, A., Robertson, P., Johnson, G. I. & Law, J., 2017, HCI in business, government and organizations: Supporting Business - 4th International Conference, HCIBGO 2017 Held as Part of HCI International 2017, Proceedings. Nah, F. F-H. & Tan, C-H. (eds.). Cham: Springer, Vol. 10294 LNCS. p. 264-281 18 p. (Lecture Notes in Computer Science; vol. 10294).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
2 Citations (Scopus)
64 Downloads (Pure)

WeChat as a remote research tool using WeChat to understand banking with Chinese consumers

Sie, J., Eng, K. W., Zainuddin, S. & Johnson, G. I., 20 Feb 2017, Proceedings 2016 4th International Conference on User Science and Engineering (iUSEr). IEEE , p. 17-22 6 p. (2016 4th International Conference on User Science and Engineering (i-USEr)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2015

Dishonest behavior at self-service checkouts

Creighton, S., Johnson, G. I., Robertson, P., Law, J. & Szymkowiak, A., 21 Jul 2015, HCI in Business: Second International Conference, HCIB 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings. Nah, F. F-H. & Tan, C-H. (eds.). London: Springer, p. 267-278 12 p. (Lecture Notes in Computer Science; vol. 9191).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
3 Citations (Scopus)
170 Downloads (Pure)
2013

An experimental study of Chinese shopping related sharing behaviors

Li, M., Zhang, J., Liu, Z. & Johnson, G. I., 5 Sep 2013, Human-Computer Interaction - INTERACT 2013: 14th IFIP TC 13 International Conference, Cape Town, South Africa, September 2-6 2013, proceedings, part III. Kotzé, P., Marsden, G., Lindgaard, G., Wesson, J. & Winckler, M. (eds.). Heidelberg: Springer, p. 608-615 8 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 8119 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
1 Citation (Scopus)

Gendering the machine: preferred virtual assistant gender and realism in self-service

Payne, J. A., Szymkowiak, A., Robertson, P. & Johnson, G. I., 2013, Intelligent Virtual Agents: 13th International Conference, IVA 2013 Edinburgh, UK, August 29-31, 2013: proceedings. Aylett, R., Krenn, B., Pelachaud, C. & Shimodaira, H. (eds.). London: Springer-Verlag, p. 106-115 10 p. (Lecture Notes in Artificial Intelligence; vol. 8108).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Citations (Scopus)
2011

Structuring the collaboration of multiple novice design ethnographers: towards a new user research approach

Gault, P., MacAulay, C., Johnson, G. & Masthoff, J., 20 Sep 2011, Human-Computer Interaction - INTERACT 2011 - 13th IFIP TC 13 International Conference, Proceedings. Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P. & Winckler, M. (eds.). PART 4 ed. Springer, p. 118-135 18 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 6949 LNCS, no. PART 4).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access

The behavioural impact of a visually represented virtual assistant in a selfservice checkout context

Payne, J. A., Johnson, G. I. & Szymkowiak, A., 1 Jul 2011, Proceedings of HCI 2011 the 25th BCS Conference on Human Computer Interaction. BCS Learning & Development Ltd., p. 58-63 6 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
4 Citations (Scopus)
5 Downloads (Pure)
2010

Investigating the future of self-service technology

Robertson, P., Szymkowiak, A. & Johnson, G., 1 Sep 2010, People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. McEwan, T. & MacKinnon, L. (eds.). Swindon: BCS Learning & Development Ltd., p. 346-349 4 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
1 Citation (Scopus)
60 Downloads (Pure)

Reach modelling for drive-up self-service

Day, P. N., Rohan, C., Coventry, L., Johnson, G. & Riley, C., 1 Apr 2010, Contemporary ergonomics and human factors 2010: Proceedings of the International Conference on Contemporary Ergonomics and Human Factors 2010, Keele, UK. Anderson, M. (ed.). London: Taylor & Francis, p. 47-55 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Security in context: investigating the impact of context on attitudes towards biometric technology

Riley, C., Benyon, D., Johnson, G. I. & Buckner, K., 1 Sep 2010, People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. McEwan, T. & MacKinnon, L. (eds.). Swindon: BCS Learning & Development Ltd., p. 108-116 9 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
10 Downloads (Pure)

User experience at NCR: an organisational overview

Day, P. N., Johnson, G. I., Rohan, C., Riley, C. & Carlisle, M., 6 Sep 2010, People and computers XXIV Games are a serious business: proceedings of HCI 2010 the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. McEwan, T. & McKinnon, L. M. (eds.). Swindon: BCS Learning & Development Ltd., p. 195-203 9 p. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
1 Citation (Scopus)
2 Downloads (Pure)
2009

Biometrics in practice: what does HCI have to say?

Coventry, L., Johnson, G. I., McEwan, T. & Riley, C., 6 Oct 2009, Human-Computer Interaction - INTERACT 2009 - 12th IFIP TC 13 International Conference, Proceedings. PART 2 ed. p. 920-921 2 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 5727 LNCS, no. PART 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
4 Citations (Scopus)

Instruction, feedback and biometrics: the user interface for fingerprint authentication systems

Riley, C., Johnson, G., McCracken, H. & Al-Saffar, A., 6 Oct 2009, Human-Computer Interaction - INTERACT 2009 - 12th IFIP TC 13 International Conference, Proceedings. Gross, T., Gulliksen, J., Kotzé, P., Oestreicher, L., Palanque, P., Raquel Oliveira Prates, R. & Winckler, M. (eds.). PART 2 ed. Springer, p. 293-305 13 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 5727 LNCS, no. PART 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Citations (Scopus)

Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

Sasse, M. A., Johnson, G. I. & Briggs, P., 1 Dec 2009, Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference. Bust, P. D. (ed.). CRC Press, p. 146-151 6 p. (Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2008

Posture, position & biometrics: guidelines for self-service technology

Ward, J., Riley, C. & Johnson, G., 4 Apr 2008, Contemporary ergonomics 2008: proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK. Bust, P. D. (ed.). London: Taylor & Francis, p. 121-126 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
11 Downloads (Pure)

Self-service personalisation: a cross-cultural study

Aziz, M., Johnson, G. & Sands, J., 2008, HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008. Khong, C. W., Wong, C. Y. & Niman, B. V. (eds.). Kuala Lumpur: Prentice Hall, p. 189-196 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Usability challenges in emerging markets

Aziz, M., Riley, C. & Johnson, G., 2008, ICEIS 2008: Proceedings of the Tenth International conference on Enterprise Information Systems Vol HCI. Cordeiro, J. & Filipe, J. (eds.). Scitepress Digital Library, Vol. 5. p. 160-165 6 p. (ICEIS - International Conference on Enterprise Information Systems).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
2 Citations (Scopus)
2007

Investigating the use and adoption of self-service technology in China

Aziz, M., Liu, Z., Johnson, G. I., Zhang, H., Chen, J., Wu, H. & Jiang, H., 1 Dec 2007, Universal Access in Human-Computer Interaction: Coping with Diversity - 4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007. Held as Part of HCI Int. 2007 Proc.. Stephanidis, C. (ed.). PART 1 ed. Springer, p. 19-27 9 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 4554 LNCS, no. PART 1).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Meaningful personalization at a self-service kiosk

Sands, J., Johnson, G., Benyon, D. & Leplatre, G., 3 Sep 2007, People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference. BCS Learning & Development Ltd., p. 95-98 4 p. (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference; vol. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

The effect of ‘tone of dialogue’ on users’ interactions with self-service

Ward, J., Sands, J. & Johnson, G., Apr 2007, Contemporary ergonomics 2007: proceedings of the International conference of contemporary ergonomics (CE2007), 17-19 April 2007, Nottingham, UK. Bust, P. D. (ed.). London: Taylor & Francis, p. 285-290 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

File
1 Citation (Scopus)
10 Downloads (Pure)
2005

Self-service technology in China: exploring usability and consumer issues

Liu, Z., Coventry, L., White, R., Wu, H. & Johnson, G., 2005, The bigger picture: the 19th British HCI Group annual conference, proceedings. MacKinnon, L., Bertelsen, O. & Bryan-Kinns, N. (eds.). British Computer Society, Vol. 2. p. 173-178 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2003

Emotional intelligence in interactive systems

De Angeli, A. & Johnson, G. I., 24 Oct 2003, Design and emotion: the experience of everyday things. McDonagh, D., Hekkert, P., van Erp, J. & Gyi, D. (eds.). London: CRC Press, p. 300-305 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

File
8 Downloads (Pure)

Usability and biometric verification at the ATM interface

Coventry, L., De Angeli, A. & Johnson, G., 28 Jul 2003, CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), p. 153-160 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

68 Citations (Scopus)
2002

Achieving accessibility through personalisation

Coventry, L., Johnson, G. & De Angeli, A., 2002, Proceedings of the 16th British HCI Conference. Sharp, H., LePeuple, J., Chalk, P. & Rosbottom, J. (eds.). London: Springer, Vol. 2. p. 66-69 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

VIP: a visual approach to user authentication

De Angeli, A., Coutts, M., Coventry, L., Johnson, G. I., Cameron, D. & Fischer, M. H., 22 May 2002, Proceedings of the Working Conference on Advanced Visual Interfaces, AVI 2002. De Marsico, M., Levialdi, S. & Panizzi, E. (eds.). New York: Association for Computing Machinery (ACM), p. 316-323 8 p. (Proceedings of the Workshop on Advanced Visual Interfaces AVI).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
57 Citations (Scopus)
2001

Personifying the e-market: a framework for social agents

De Angeli, A., Lynch, P. & Johnson, G., 1 Jun 2001, Human-Computer Interaction, INTERACT '01: IFIP TC.13 International Conference on Human-Computer Interaction, 9th-13th July 2001, Tokyo, Japan. Hirose, M. (ed.). Amsterdam: IOS Press, p. 198-205 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
10 Downloads (Pure)

The unfriendly user: exploring social reactions to chatterbots

De Angeli, A., Johnson, G. I. & Coventry, L., 2001, Proceedings of The International Conference on Affective Human Factors Design. Helander, M. G., Khalid, H. M. & Tham, M. P. (eds.). London: ASEAN Academic Press, p. 467–474 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1999

A run on sterling - personal finance on the move

Cooper, L., Johnson, G. & Baber, C., 30 Nov 1999, The Third International Symposium on Wearable Computers: digest of papers, October 18-19, 1999, San Francisco, California. Los Alamitos: IEEE , p. 87-93 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

More than meets the eye! Usability and Iris verification at the ATM interface

Coventry, L. & Johnson, G., 1999, Proceedings of the IFIP TC 13 International Conference on Human Computer Interaction - INTERACT ’99. Brewster, S., Cawsey, A. & Cockton, G. (eds.). IOS Press/IFIP, Vol. 2. p. 151-156 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

NCR Knowledge Lab

Lynch, P., Emmott, S. J. & Johnson, G., 1999, Human-Computer Interaction — INTERACT ’99: Proceedings of the Seventh IFIP Conference on Human-Computer Interaction. Brewster, S., Cawsey, A. & Cockton, G. (eds.). British Computer Society, Vol. 2. p. 229-230 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1996

Usability engineering at NCR (Scotland) Ltd

Coventry, L., Johnson, G. & Westwater, M., 1996, People and computers XI: proceedings of HCI’96. Sasse, M. A., Cunningham, R. J. & Winder, R. L. (eds.). London: Springer-Verlag, Vol. 2. 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1995

Comparing heuristic, user-centred and checklist-based evaluation approaches

Westwater, M. G. & Johnson, G. I., 1 Apr 1995, Contemporary ergonomics 1995: proceedings of the annual conference on the Ergonomics Society, University of Kent at Canterbury, 4-6 April 1995. Robertson, S. A. (ed.). London: Taylor & Francis, p. 538-543 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1993

Exploring mental workload via TLX: the case of operating a car stereo whilst driving

Jordan, P. W. & Johnson, G. I., 28 Jan 1993, Vision in vehlicles IV. Gale, A. G., Brown, I. D., Haslegrave, C. M., Kruysse, H. W. & Taylor, S. P. (eds.). 1st ed. Amsterdam: North-Holland Publ Co, p. 255-262 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Practical experiences with consumer products, users and prototyping

Johnson, G. I. & van Vianen, E. P. G., 20 Apr 1993, Contemporary ergonomics 1993: proceedings of the Ergonomics Society's 1993 annual conference, Edinburgh, Scotland, 13-16 April 1993: ergonomics and energy. Lovesey, E. J. (ed.). London: Taylor and Francis Ltd., p. 437-443 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Spatial operational sequence diagrams in usability investigations

Johnson, G. I., 20 Apr 1993, Contemporary ergonomics 1993: proceedings of the Ergonomics Society's 1993 annual conference, Edinburgh, Scotland, 13-16 April 1993: ergonomics and energy. Lovesey, E. J. (ed.). London: Taylor and Francis Ltd., p. 444-449 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Users’ mental models of automated teller machines: an exploratory study

Henneman, R. L., Knutson, M. & Johnson, G. I., 1993, Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93. Holmdel, NJ: AT&T Bell Laboratories, p. 53-57 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1992

Comparative evaluation of basic car radio controls

Johnson, G. I. & van Vianen, E. P. G., 25 Mar 1992, Contemporary ergonomics 1992: proceedings of the Ergonomics Society's 1992 annual conference, Birmingham, England, 7-10 April 1992: ergonomics for industry. Lovesey, E. J. (ed.). London: Taylor and Francis Ltd., p. 456-468 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1991

The usability of remote control for in-car stereo operation

Jordan, P. W. & Johnson, G. I., 1 Apr 1991, Contemporary Ergonomics 1991: proceedings of the Ergonomics Society's 1991 Annual Conference, Southampton, England, 16-19 April 1991 : ergonomics--design for performance. Lovesey, E. J. (ed.). Taylor & Francis, p. 400-407 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1990

Ergonomics in the development of driver support systems: putting the user back in the driving seat!

Johnson, G. I. & Rakers, G., 1990, Proceedings of the 22nd International Symposium on Automative Technology and Automation (ISATA 22), 14-18 May, Florence, Italy. Croyden, Eng.: Automotive Automation Limited, p. 336-342 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1988

Declarative knowledge elicitation: using concept-sorting to study the structural aspects of user knowledge

Johnson, G. I. & Briggs, P., 1988, 'Ergonomics giving quality to life': proceedings of the Ergonomics Society's 1988 Annual Conference, Manchester, England, 11-15 April 1988. Megaw, E. D. (ed.). London: Taylor & Francis, p. 463-467 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Future directions and research issues for ergonomics and advanced manufacturing technology (AMT)

Johnson, G. I. & Wilson, J. R., 1988, Ergonomics matters in advanced manufacturing technology. Johnson, G. I. & Wilson, J. R. (eds.). London: Butterworth & Co (Publishers), p. 3-8 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

Sasse, M. A., Johnson, G. I. & Briggs, P., 1988, 'Ergonomics giving quality to life': proceedings of the Ergonomics Society's 1988 Annual Conference, Manchester, England, 11-15 April 1988. Megaw, E. D. (ed.). London: Taylor & Francis, p. 426-431 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1987

A framework for studying cognitive ergonomics in CAD systems

Johnson, G., 1987, New methods in applied ergonomics: the proceedings of the Second International Occupational Ergonomics Symposium, Zadar, Yugoslavia, 14-16 April 1987. Wilson, J. R., Corlett, E. N. & Manenica, I. (eds.). London: Taylor and Francis Ltd., p. 111-116 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Human factors in the design of a flexible assembly cell

Ravden, S. J., Johnson, G. I., Clegg, C. W. & Corbett, J. M., 1987, Skill based automated manufacturing: proceedings of the IFAC workshop, Karlsruhe, Federal Republic of Germany, 3-5 September 1986. Brodner, P. (ed.). Oxford: Pergamon Press Ltd., p. 65-70 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1986

Human factors in a flexible assembly system: design guidelines for design guidelines

Johnson, G. I., Clegg, C. W. & Ravden, S. J., 1986, Contemporary ergonomies 1986: proceedings of the Ergonomics Society's 1986 Annual Conference, Durham, England, 8-11 April 1986. Oborne, D. J. (ed.). London: Taylor & Francis, p. 78-82 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution