A haptic ATM interface to assist visually impaired users

Brendan Cassidy, Gilbert Cockton, Lynne Coventry

Research output: Chapter in Book/Report/Conference proceedingConference contribution

13 Citations (Scopus)

Abstract

This paper outlines the design and evaluation of a haptic interface intended to convey non audio-visual directions to an ATM (Automated Teller Machine) user. The haptic user interface is incorporated into an ATM test apparatus on the keypad. The system adopts a well known 'clock face' metaphor and is designed to provide haptic prompts to the user in the form of directions to the current active device, e.g. card reader or cash dispenser. Results of an evaluation of the device are reported that indicate that users with varying levels of visual impairment are able to appropriately detect, distinguish and act on the prompts given to them by the haptic keypad. As well as reporting on how participants performed in the evaluation we also report the results of a semi structured interview designed to find out how acceptable participants found the technology for use on a cash machine. As a further contribution the paper also presents observations on how participants place their hands on the haptic device and compare this with their performance.

Original languageEnglish
Title of host publicationASSETS '13
Subtitle of host publicationproceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Number of pages8
ISBN (Print)9781450324052
DOIs
Publication statusPublished - 21 Oct 2013
Externally publishedYes
Event15th International ACM SIGACCESS Conference on Computers and Accessibility: Taking accessibility to new heights - Embassy Suites Seattle-Bellevue Hotel, Bellevue, United States
Duration: 21 Oct 201323 Oct 2013
Conference number: 15th
https://assets13.sigaccess.org/

Conference

Conference15th International ACM SIGACCESS Conference on Computers and Accessibility
Abbreviated titleASSETS 2013
Country/TerritoryUnited States
CityBellevue
Period21/10/1323/10/13
Internet address

Keywords

  • Automated teller machine
  • Accessibility
  • Keypad
  • Haptic
  • Visual impairment
  • Vibro-tactile

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