A new repair–replace strategy for items sold with a two-dimensional warranty

Bermawi P. Iskandar, D. N. P. Murthy, Nat Jack

    Research output: Contribution to journalArticlepeer-review

    102 Citations (Scopus)

    Abstract

    For repairable items, the manufacturer has the option to either repair or replace a failed item that is returned under warranty. In this paper, we look at a new warranty servicing strategy for items sold with two-dimensional warranty where the failed item is replaced by a new one when it fails for the first time in a specified region of the warranty and all other failures are repaired minimally. The region is characterised by two parameters and we derive the optimal values for these to minimise the total expected warranty servicing cost. We compare the results with other repair–replace strategies reported in the literature.
    Original languageEnglish
    Pages (from-to)669-682
    Number of pages14
    JournalComputers and Operations Research
    Volume32
    Issue number3
    DOIs
    Publication statusPublished - Mar 2005

    Keywords

    • Manufacturing processes

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