An NCR perspective on User Experience (UX) competency

P. N. Day, G. I. Johnson, C. Rohan, M. Carlisle, C. Riley

Research output: Contribution to conferencePaper

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Abstract

The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.
Original languageEnglish
Number of pages6
Publication statusPublished - 25 Feb 2010
Externally publishedYes
EventUX Competency Framework Workshop - Davidson building, BCS Offices, London, United Kingdom
Duration: 25 Feb 201025 Feb 2010

Conference

ConferenceUX Competency Framework Workshop
Abbreviated titleUXCF2010
CountryUnited Kingdom
CityLondon
Period25/02/1025/02/10

Fingerprint

Historical perspective
Competency
Organizational change
Multinational corporations
User experience

Cite this

Day, P. N., Johnson, G. I., Rohan, C., Carlisle, M., & Riley, C. (2010). An NCR perspective on User Experience (UX) competency. Paper presented at UX Competency Framework Workshop, London, United Kingdom.
Day, P. N. ; Johnson, G. I. ; Rohan, C. ; Carlisle, M. ; Riley, C. / An NCR perspective on User Experience (UX) competency. Paper presented at UX Competency Framework Workshop, London, United Kingdom.6 p.
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Day, PN, Johnson, GI, Rohan, C, Carlisle, M & Riley, C 2010, 'An NCR perspective on User Experience (UX) competency', Paper presented at UX Competency Framework Workshop, London, United Kingdom, 25/02/10 - 25/02/10.

An NCR perspective on User Experience (UX) competency. / Day, P. N.; Johnson, G. I.; Rohan, C.; Carlisle, M.; Riley, C.

2010. Paper presented at UX Competency Framework Workshop, London, United Kingdom.

Research output: Contribution to conferencePaper

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T1 - An NCR perspective on User Experience (UX) competency

AU - Day, P. N.

AU - Johnson, G. I.

AU - Rohan, C.

AU - Carlisle, M.

AU - Riley, C.

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Y1 - 2010/2/25

N2 - The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.

AB - The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.

M3 - Paper

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Day PN, Johnson GI, Rohan C, Carlisle M, Riley C. An NCR perspective on User Experience (UX) competency. 2010. Paper presented at UX Competency Framework Workshop, London, United Kingdom.