An NCR perspective on User Experience (UX) competency

P. N. Day, G. I. Johnson, C. Rohan, M. Carlisle, C. Riley

Research output: Contribution to conferencePaper

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The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.
Original languageEnglish
Number of pages6
Publication statusPublished - 25 Feb 2010
Externally publishedYes
EventUX Competency Framework Workshop - Davidson building, BCS Offices, London, United Kingdom
Duration: 25 Feb 201025 Feb 2010


ConferenceUX Competency Framework Workshop
Abbreviated titleUXCF2010
Country/TerritoryUnited Kingdom


  • UX
  • CX
  • Self-service technology


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