An NCR perspective on User Experience (UX) competency

P. N. Day; G. I. Johnson; C. Rohan; M. Carlisle; C. Riley

An NCR perspective on User Experience (UX) competency

P. N. Day, G. I. Johnson, C. Rohan, M. Carlisle, C. Riley

Research output: Contribution to conference › Paper

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Abstract

The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.

Original language	English
Number of pages	6
Publication status	Published - 25 Feb 2010
Externally published	Yes
Event	UX Competency Framework Workshop - Davidson building, BCS Offices, London, United Kingdom Duration: 25 Feb 2010 → 25 Feb 2010

Conference

Conference	UX Competency Framework Workshop
Abbreviated title	UXCF2010
Country/Territory	United Kingdom
City	London
Period	25/02/10 → 25/02/10

Keywords

UX
CX
Self-service technology

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Cite this

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abstract = "The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.",

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T1 - An NCR perspective on User Experience (UX) competency

AU - Day, P. N.

AU - Johnson, G. I.

AU - Rohan, C.

AU - Carlisle, M.

AU - Riley, C.

PY - 2010/2/25

Y1 - 2010/2/25

N2 - The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.

AB - The authors present an insight into the UX role within a large multinational corporation, place the UX role in an historical perspective and describe recent organisational changes that have resulted in this UX role being placed in a central corporate team. Examples are given of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. The paper concludes with conclusions on how the UX role could be developed.

M3 - Paper

T2 - UX Competency Framework Workshop

Y2 - 25 February 2010 through 25 February 2010

ER -

An NCR perspective on User Experience (UX) competency

Abstract

Conference

Keywords

Access to Document

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Cite this