Comparing heuristic, user-centred and checklist-based evaluation approaches

Mark G. Westwater; Graham I. Johnson

Comparing heuristic, user-centred and checklist-based evaluation approaches

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This study investigated the effectiveness and efficiency of three usability evaluation and inspection techniques: heuristic (expert) evaluation, checklist-based approach, and empirical user testing using two pen-based Personal Digital Assistants (PDA's) as a case study. The purpose of the study was to provide insight into the major differences, advantages and disadvantages of these three approaches, as this is of interest to human factors practitioners. From the findings, heuristic and checklist evaluation approaches were able to identify many usability problems in a cost-effective manner. Our study demonstrated that user-based evaluations offer much more information on the nature of usability issues, and seem to provide a greater diagnostic value as far as development is concerned.

Original language	English
Title of host publication	Contemporary ergonomics 1995
Subtitle of host publication	proceedings of the annual conference on the Ergonomics Society, University of Kent at Canterbury, 4-6 April 1995
Editors	S. A. Robertson
Place of Publication	London
Publisher	Taylor & Francis
Pages	538-543
Number of pages	6
ISBN (Print)	9780748403288
Publication status	Published - 1 Apr 1995
Externally published	Yes
Event	Annual Conference of the Ergonomics Society - University of Kent, Canterbury, United Kingdom Duration: 4 Apr 1995 → 6 Apr 1995

Conference

Conference	Annual Conference of the Ergonomics Society
Country	United Kingdom
City	Canterbury
Period	4/04/95 → 6/04/95

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title = "Comparing heuristic, user-centred and checklist-based evaluation approaches",

abstract = "This study investigated the effectiveness and efficiency of three usability evaluation and inspection techniques: heuristic (expert) evaluation, checklist-based approach, and empirical user testing using two pen-based Personal Digital Assistants (PDA's) as a case study. The purpose of the study was to provide insight into the major differences, advantages and disadvantages of these three approaches, as this is of interest to human factors practitioners. From the findings, heuristic and checklist evaluation approaches were able to identify many usability problems in a cost-effective manner. Our study demonstrated that user-based evaluations offer much more information on the nature of usability issues, and seem to provide a greater diagnostic value as far as development is concerned.",

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Westwater, MG & Johnson, GI 1995, Comparing heuristic, user-centred and checklist-based evaluation approaches. in SA Robertson (ed.), Contemporary ergonomics 1995: proceedings of the annual conference on the Ergonomics Society, University of Kent at Canterbury, 4-6 April 1995. Taylor & Francis, London, pp. 538-543, Annual Conference of the Ergonomics Society, Canterbury, United Kingdom, 4/04/95.

Comparing heuristic, user-centred and checklist-based evaluation approaches. / Westwater, Mark G.; Johnson, Graham I.

Contemporary ergonomics 1995: proceedings of the annual conference on the Ergonomics Society, University of Kent at Canterbury, 4-6 April 1995. ed. / S. A. Robertson. London : Taylor & Francis, 1995. p. 538-543.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Johnson, Graham I.

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N2 - This study investigated the effectiveness and efficiency of three usability evaluation and inspection techniques: heuristic (expert) evaluation, checklist-based approach, and empirical user testing using two pen-based Personal Digital Assistants (PDA's) as a case study. The purpose of the study was to provide insight into the major differences, advantages and disadvantages of these three approaches, as this is of interest to human factors practitioners. From the findings, heuristic and checklist evaluation approaches were able to identify many usability problems in a cost-effective manner. Our study demonstrated that user-based evaluations offer much more information on the nature of usability issues, and seem to provide a greater diagnostic value as far as development is concerned.

AB - This study investigated the effectiveness and efficiency of three usability evaluation and inspection techniques: heuristic (expert) evaluation, checklist-based approach, and empirical user testing using two pen-based Personal Digital Assistants (PDA's) as a case study. The purpose of the study was to provide insight into the major differences, advantages and disadvantages of these three approaches, as this is of interest to human factors practitioners. From the findings, heuristic and checklist evaluation approaches were able to identify many usability problems in a cost-effective manner. Our study demonstrated that user-based evaluations offer much more information on the nature of usability issues, and seem to provide a greater diagnostic value as far as development is concerned.

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