Comparing heuristic, user-centred and checklist-based evaluation approaches

Mark G. Westwater, Graham I. Johnson

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This study investigated the effectiveness and efficiency of three usability evaluation and inspection techniques: heuristic (expert) evaluation, checklist-based approach, and empirical user testing using two pen-based Personal Digital Assistants (PDA's) as a case study. The purpose of the study was to provide insight into the major differences, advantages and disadvantages of these three approaches, as this is of interest to human factors practitioners. From the findings, heuristic and checklist evaluation approaches were able to identify many usability problems in a cost-effective manner. Our study demonstrated that user-based evaluations offer much more information on the nature of usability issues, and seem to provide a greater diagnostic value as far as development is concerned.
Original languageEnglish
Title of host publicationContemporary ergonomics 1995
Subtitle of host publicationproceedings of the annual conference on the Ergonomics Society, University of Kent at Canterbury, 4-6 April 1995
EditorsS. A. Robertson
Place of PublicationLondon
PublisherTaylor & Francis
Number of pages6
ISBN (Print)9780748403288
Publication statusPublished - 1 Apr 1995
Externally publishedYes
EventAnnual Conference of the Ergonomics Society - University of Kent, Canterbury, United Kingdom
Duration: 4 Apr 19956 Apr 1995


ConferenceAnnual Conference of the Ergonomics Society
Country/TerritoryUnited Kingdom


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