Compassionate HE management in a time of Covid

Research output: Contribution to conferenceOther


The quick move online in March 2020 presented challenges to all UK HE institutions in terms of managing both staff and students. Staff were navigating new ways of working while remote from their usual departmental support systems and were juggling changes to family life while also managing a raft of student enquiries.

Collegiality and looking out for each other, were very much to the fore and this enabled many to navigate the end of the 2019-20 academic year. However, the sustained nature of public health restrictions has meant staff having to rapidly become digitally competent, while still dealing with disruptions to family life as well as concerns arising from the nondiscriminatory nature of Coronavirus.

University managers are nervous about aspects of student recruitment/retention/experience but need to balance interventions to manage these with staff welfare. Fatigue is being voiced by the HE workforce and it’s imperative that managers are sensitive to the impact of their decisions and are attuned to the toll that prescribed practices may have on staff. Compassion and listening are key to good leadership at this time alongside effective alert and escalation systems to respond to wellbeing concerns. The presentation will reflect on the emergent learning for managers.
Original languageEnglish
Number of pages1
Publication statusPublished - 18 Feb 2021
EventMental Wellbeing and Staff in HE Symposium 2021 - virtual symposia, United Kingdom
Duration: 17 Feb 202117 Feb 2021


ConferenceMental Wellbeing and Staff in HE Symposium 2021
Country/TerritoryUnited Kingdom
Internet address


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