Concern for information privacy: a cross-nation study of the United Kingdom and South Africa

Adéle Da Veiga; Jacques Ophoff

doi:10.1007/978-3-030-57404-8_2

Concern for information privacy: a cross-nation study of the United Kingdom and South Africa

Adéle Da Veiga^*, Jacques Ophoff

^*Corresponding author for this work

SDI - Cyber Security

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Abstract

Individuals have differing levels of information privacy concern, formed by their expectations and the confidence they have that organisations meet this in practice. Variance in privacy laws and national factors may also play a role. This study analyses individuals’ information privacy expectation and confidence across two nations, the United Kingdom and South Africa, through a survey of 1463 respondents. The findings indicate that the expectation for privacy in both countries are very high. However, numerous significant differences exist between expectations and confidence when examining privacy principles. The overall results for both countries show that there is a gap in terms of the privacy expectations of respondents compared to the confidence they have in whether organisations are meeting their expectations. Governments, regulators, and organisations with an online presence need to consider individuals’ expectations and ensure that controls that meet regulatory requirements, as well as expectations, are in place.

Original language	English
Title of host publication	Human Aspects of Information Security and Assurance
Subtitle of host publication	14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings
Editors	Nathan Clarke, Steven Furnell
Place of Publication	Cham
Publisher	Springer
Pages	16-29
Number of pages	14
ISBN (Electronic)	9783030574048
ISBN (Print)	9783030574031
DOIs	https://doi.org/10.1007/978-3-030-57404-8_2
Publication status	Published - 21 Aug 2020
Event	14th International Symposium on Human Aspects of Information Security & Assurance - Online/Virtual Duration: 8 Jul 2020 → 10 Jul 2020 Conference number: 14th https://www.haisa.org/?page=home

Publication series

Name	IFIP Advances in Information and Communication Technology (IFIPAICT)
Publisher	Springer
Volume	593
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	14th International Symposium on Human Aspects of Information Security & Assurance
Abbreviated title	HAISA 2020
Period	8/07/20 → 10/07/20
Internet address	https://www.haisa.org/?page=home

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10.1007/978-3-030-57404-8_2

Ophoff_ConcernForInformationPrivacy_Accepted_2020Accepted author manuscript, 599 KB

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Da Veiga, A., & Ophoff, J. (2020). Concern for information privacy: a cross-nation study of the United Kingdom and South Africa. In N. Clarke, & S. Furnell (Eds.), Human Aspects of Information Security and Assurance: 14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings (pp. 16-29). (IFIP Advances in Information and Communication Technology (IFIPAICT); Vol. 593). Springer. https://doi.org/10.1007/978-3-030-57404-8_2

Da Veiga, Adéle ; Ophoff, Jacques. / Concern for information privacy : a cross-nation study of the United Kingdom and South Africa. Human Aspects of Information Security and Assurance: 14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings. editor / Nathan Clarke ; Steven Furnell. Cham : Springer, 2020. pp. 16-29 (IFIP Advances in Information and Communication Technology (IFIPAICT)).

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abstract = "Individuals have differing levels of information privacy concern, formed by their expectations and the confidence they have that organisations meet this in practice. Variance in privacy laws and national factors may also play a role. This study analyses individuals{\textquoteright} information privacy expectation and confidence across two nations, the United Kingdom and South Africa, through a survey of 1463 respondents. The findings indicate that the expectation for privacy in both countries are very high. However, numerous significant differences exist between expectations and confidence when examining privacy principles. The overall results for both countries show that there is a gap in terms of the privacy expectations of respondents compared to the confidence they have in whether organisations are meeting their expectations. Governments, regulators, and organisations with an online presence need to consider individuals{\textquoteright} expectations and ensure that controls that meet regulatory requirements, as well as expectations, are in place.",

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Da Veiga, A & Ophoff, J 2020, Concern for information privacy: a cross-nation study of the United Kingdom and South Africa. in N Clarke & S Furnell (eds), Human Aspects of Information Security and Assurance: 14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings. IFIP Advances in Information and Communication Technology (IFIPAICT), vol. 593, Springer, Cham, pp. 16-29, 14th International Symposium on Human Aspects of Information Security & Assurance, 8/07/20. https://doi.org/10.1007/978-3-030-57404-8_2

Concern for information privacy : a cross-nation study of the United Kingdom and South Africa. / Da Veiga, Adéle; Ophoff, Jacques.

Human Aspects of Information Security and Assurance: 14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings. ed. / Nathan Clarke; Steven Furnell. Cham : Springer, 2020. p. 16-29 (IFIP Advances in Information and Communication Technology (IFIPAICT); Vol. 593).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - Individuals have differing levels of information privacy concern, formed by their expectations and the confidence they have that organisations meet this in practice. Variance in privacy laws and national factors may also play a role. This study analyses individuals’ information privacy expectation and confidence across two nations, the United Kingdom and South Africa, through a survey of 1463 respondents. The findings indicate that the expectation for privacy in both countries are very high. However, numerous significant differences exist between expectations and confidence when examining privacy principles. The overall results for both countries show that there is a gap in terms of the privacy expectations of respondents compared to the confidence they have in whether organisations are meeting their expectations. Governments, regulators, and organisations with an online presence need to consider individuals’ expectations and ensure that controls that meet regulatory requirements, as well as expectations, are in place.

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Da Veiga A, Ophoff J. Concern for information privacy: a cross-nation study of the United Kingdom and South Africa. In Clarke N, Furnell S, editors, Human Aspects of Information Security and Assurance: 14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings. Cham: Springer. 2020. p. 16-29. (IFIP Advances in Information and Communication Technology (IFIPAICT)). https://doi.org/10.1007/978-3-030-57404-8_2