Concern for information privacy: a cross-nation study of the United Kingdom and South Africa

Adéle Da Veiga*, Jacques Ophoff

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

Individuals have differing levels of information privacy concern, formed by their expectations and the confidence they have that organisations meet this in practice. Variance in privacy laws and national factors may also play a role. This study analyses individuals’ information privacy expectation and confidence across two nations, the United Kingdom and South Africa, through a survey of 1463 respondents. The findings indicate that the expectation for privacy in both countries are very high. However, numerous significant differences exist between expectations and confidence when examining privacy principles. The overall results for both countries show that there is a gap in terms of the privacy expectations of respondents compared to the confidence they have in whether organisations are meeting their expectations. Governments, regulators, and organisations with an online presence need to consider individuals’ expectations and ensure that controls that meet regulatory requirements, as well as expectations, are in place.
Original languageEnglish
Title of host publicationHuman Aspects of Information Security and Assurance
Subtitle of host publication14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings
EditorsNathan Clarke, Steven Furnell
Place of PublicationCham
PublisherSpringer
Pages16-29
Number of pages14
ISBN (Electronic)9783030574048
ISBN (Print)9783030574031
DOIs
Publication statusPublished - 21 Aug 2020
Event14th International Symposium on Human Aspects of Information Security & Assurance - Online/Virtual
Duration: 8 Jul 202010 Jul 2020
Conference number: 14th
https://www.haisa.org/?page=home

Publication series

NameIFIP Advances in Information and Communication Technology (IFIPAICT)
PublisherSpringer
Volume593
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X

Conference

Conference14th International Symposium on Human Aspects of Information Security & Assurance
Abbreviated titleHAISA 2020
Period8/07/2010/07/20
Internet address

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    Da Veiga, A., & Ophoff, J. (2020). Concern for information privacy: a cross-nation study of the United Kingdom and South Africa. In N. Clarke, & S. Furnell (Eds.), Human Aspects of Information Security and Assurance: 14th IFIP WG 11.12 International Symposium, HAISA 2020, Mytilene, Lesbos, Greece, July 8–10, 2020, Proceedings (pp. 16-29). (IFIP Advances in Information and Communication Technology (IFIPAICT); Vol. 593). Springer. https://doi.org/10.1007/978-3-030-57404-8_2