Criticism of the role of trust in e-government services

Anass Bayaga, Michael Kyobe, Jacques Ophoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Following the growing interest in the topic of e-government services' adoption, which is believed to be obstructed by the multifaceted nature of lacking trust, the objective of the current research was to examine the adoption and role of trust in e-government services. The current research took the approach of a systematic review of previous work, which was positioned upon researching trust as an influencer of e-government services' adoption. Guided by the theoretical framework, and based on the researched and reviewed findings, the conclusion reached as a potential for increasing trust in e-government services was first, to consider the various types of trust and their dimensions/requirements. The second recommendation was to test how these requirements influence e-government services such as e-voting (e-election), e-tax [e-filing], e-health (m-health), e-banking, e-commerce, and e-learning (m-learning). Another crucial attribute to be considered is (1) the best predictor(s) for these requirements, and (2) how the variation of continued use of e-government services could be explained by the types of trust and their dimensions.

Original languageEnglish
Title of host publication2020 Conference on Information Communications Technology and Society (ICTAS)
Subtitle of host publicationproceedings
Place of PublicationPiscataway
PublisherInstitute of Electrical and Electronics Engineers Inc.
Number of pages6
ISBN (Electronic)9781728137704
ISBN (Print)9781728137698, 9781728137711
DOIs
Publication statusPublished - 30 Apr 2020
Externally publishedYes
Event4th Conference on Information Communications Technology and Society - Blue Waters Hotel, Durban, South Africa
Duration: 11 Mar 202012 Mar 2020
Conference number: 4th
http://www.ictas2020.com/

Conference

Conference4th Conference on Information Communications Technology and Society
Abbreviated titleICTAS 2020
CountrySouth Africa
CityDurban
Period11/03/2012/03/20
Internet address

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  • Cite this

    Bayaga, A., Kyobe, M., & Ophoff, J. (2020). Criticism of the role of trust in e-government services. In 2020 Conference on Information Communications Technology and Society (ICTAS): proceedings [9082482] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICTAS47918.2020.233973