Abstract
Following the growing interest in the topic of e-government services' adoption, which is believed to be obstructed by the multifaceted nature of lacking trust, the objective of the current research was to examine the adoption and role of trust in e-government services. The current research took the approach of a systematic review of previous work, which was positioned upon researching trust as an influencer of e-government services' adoption. Guided by the theoretical framework, and based on the researched and reviewed findings, the conclusion reached as a potential for increasing trust in e-government services was first, to consider the various types of trust and their dimensions/requirements. The second recommendation was to test how these requirements influence e-government services such as e-voting (e-election), e-tax [e-filing], e-health (m-health), e-banking, e-commerce, and e-learning (m-learning). Another crucial attribute to be considered is (1) the best predictor(s) for these requirements, and (2) how the variation of continued use of e-government services could be explained by the types of trust and their dimensions.
Original language | English |
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Title of host publication | 2020 Conference on Information Communications Technology and Society (ICTAS) |
Subtitle of host publication | proceedings |
Place of Publication | Piscataway |
Publisher | Institute of Electrical and Electronics Engineers Inc. |
Number of pages | 6 |
ISBN (Electronic) | 9781728137704 |
ISBN (Print) | 9781728137698, 9781728137711 |
DOIs | |
Publication status | Published - 30 Apr 2020 |
Externally published | Yes |
Event | 4th Conference on Information Communications Technology and Society - Blue Waters Hotel, Durban, South Africa Duration: 11 Mar 2020 → 12 Mar 2020 Conference number: 4th http://www.ictas2020.com/ |
Conference
Conference | 4th Conference on Information Communications Technology and Society |
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Abbreviated title | ICTAS 2020 |
Country | South Africa |
City | Durban |
Period | 11/03/20 → 12/03/20 |
Internet address |