Abstract
The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38) semi-structured interviews were accompanied by key informants at the management level and supplemented by documentation and observation. The research revealed that effective talent engagement is linked directly to the well-known theory of effective talent management. Thus, the national culture influences talent engagement strategies. Within Thai culture, managers act as ‘parents’ and build strong interpersonal relationships.
Original language | English |
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Pages (from-to) | 1668-1678 |
Number of pages | 11 |
Journal | TEM Journal |
Volume | 10 |
Issue number | 4 |
Early online date | 26 Nov 2021 |
DOIs | |
Publication status | Published - 26 Nov 2021 |
Keywords
- Talent management
- Talent appointment
- Talent holding
- Hospitality management
- Hotel
- Thailand