Dealing with high talent turnover through talent engagement strategies: a study of the hotel sector in Thailand

Rudsada Kaewsaeng-on*, Mohamed Branine, Sinini Vundla , Prachuab Tongsri, Saqib Mehmood

*Corresponding author for this work

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The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38) semi-structured interviews were accompanied by key informants at the management level and supplemented by documentation and observation. The research revealed that effective talent engagement is linked directly to the well-known theory of effective talent management. Thus, the national culture influences talent engagement strategies. Within Thai culture, managers act as ‘parents’ and build strong interpersonal relationships.
Original languageEnglish
Pages (from-to)1668-1678
Number of pages11
JournalTEM Journal
Issue number4
Publication statusPublished - 26 Nov 2021


  • Talent management
  • Talent appointment
  • Talent holding
  • Hospitality management
  • Hotel
  • Thailand

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