Design for participation: providing access to e-information for older adults

Simeon Keates, P. John Clarkson, Peter Robinson

Research output: Contribution to journalArticlepeer-review


Electronic information sources are becoming increasingly more prolific and offer a huge potential for those able to use them. However, for those unable to access those services, there is the risk of being further disadvantaged by continued exclusion from an increasing number of services. This paper presents two examples of kiosks designed to help principally older adults access online governmental information sources. The design issues identified and the implications for future kiosk interface designs, both for hardware and software, are also discussed.
Original languageEnglish
Pages (from-to)149-163
Number of pages15
JournalUniversal Access in the Information Society
Issue number2
Publication statusPublished - Jun 2004
Externally publishedYes


  • Digital divide
  • Inclusive design
  • Information access
  • Kiosks
  • Participation


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