Determinants of e-government use in developing countries: the influence of privacy and security concerns

Anass Bayaga, Jacques Ophoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)
150 Downloads (Pure)


There has been growing concern about privacy and security risks towards electronic-government (e-government) services adoption. Though there are positive results of e- government, there are still other contestable challenges that hamper success of e-government services. While many of the challenges have received considerable attention, there is still little to no firm research on others such as privacy and security risks, effects of infrastructure both in urban and rural settings. Other concerns that have received little consideration are how for instance; e-government serves as a function of perceived usefulness, ease of use, perceived benefit, as well as cultural dimensions and demographic constructs in South Africa. Guided by technology acceptance model, privacy calculus, Hofstede cultural theory and institutional logic theory, the current research sought to examine determinants of e- government use in developing countries. Anchored upon the aforementioned theories and background, the current study proposed three recommendations as potential value chain, derived from e-government service in response to citizens (end- user) support, government and community of stakeholders.

Original languageEnglish
Title of host publicationConference proceedings
Subtitle of host publicationNext Generation Computing Applications 2019, NextComp 2019, 19-21 September 2019 Mauritius
Number of pages7
ISBN (Electronic)9781728114606, 9781728114590
ISBN (Print)9781728114613
Publication statusPublished - 28 Oct 2019
Externally publishedYes
Event2nd International Conference on Next Generation Computing Applications - The Ravenala Attitude, Balaclava, Mauritius, Mauritius
Duration: 19 Sep 201921 Sep 2019
Conference number: 2nd


Conference2nd International Conference on Next Generation Computing Applications
Abbreviated titleNextComp 2019
Internet address


  • E-government
  • South Africa
  • Citizens
  • Influencers


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