Developing and evaluating a five minute phishing awareness video

Melanie Volkamer, Karen Renaud, Benjamin Reinheimer, Philipp Rack, Marco Ghiglieri, Peter Mayer, Alexandra Kunz, Nina Gerber

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Citations (Scopus)
385 Downloads (Pure)


Confidence tricksters have always defrauded the unwary. The computer era has merely extended their range and made it possible for them to target anyone in the world who has an email address. Nowadays, they send phishing messages that are specially crafted to deceive. Improving user awareness has the potential to reduce their effectiveness. We have previously developed and empirically-validated phishing awareness programmes. Our programmes are specifically designed to neutralize common phish-related misconceptions and teach people how to detect phishes. Many companies and individuals are already using our programmes, but a persistent niggle has been the amount of time required to complete the awareness programme. This paper reports on how we responded by developing and evaluating a condensed phishing awareness video that delivered phishing awareness more efficiently. Having watched our video, participants in our evaluation were able to detect phishing messages significantly more reliably right after watching the video (compared to before watching the video). This ability was also demonstrated after a retention period of eight weeks after first watching the video.
Original languageEnglish
Title of host publicationTrust, Privacy and Security in Digital Business
Subtitle of host publication15th International Conference, TrustBus 2018, Regensburg, Germany, September 5–6, 2018, Proceedings
EditorsSteven Furnell, Haralambos Mouratidis, Günther Pernul
Place of PublicationCham
Number of pages15
ISBN (Electronic)9783319983851
ISBN (Print)9783319983844, 3319983849
Publication statusPublished - 27 Jul 2018
Event15th International Conference on Trust, Privacy and Security in Digital Business - University of Regensburg, Regensburg, Germany
Duration: 5 Sep 20186 Sep 2018
Conference number: 15

Publication series

NameLecture Notes in Computer Science
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference15th International Conference on Trust, Privacy and Security in Digital Business
Abbreviated titleTrustBus 2018


  • Phishing awareness
  • User study
  • Retention study


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