Abstract
| Original language | English |
|---|---|
| Title of host publication | Intelligent Virtual Agents |
| Subtitle of host publication | 13th International Conference, IVA 2013 Edinburgh, UK, August 29-31, 2013: proceedings |
| Editors | Ruth Aylett, Brigitte Krenn, Catherine Pelachaud, Hiroshi Shimodaira |
| Place of Publication | London |
| Publisher | Springer-Verlag |
| Pages | 106-115 |
| Number of pages | 10 |
| ISBN (Electronic) | 9783642404153 |
| ISBN (Print) | 9783642404146 |
| DOIs | |
| Publication status | Published - 2013 |
| Event | 13th International Conference on Intelligent Virtual Agents - Edinburgh, United Kingdom Duration: 29 Aug 2013 → 31 Aug 2013 Conference number: 13th |
Publication series
| Name | Lecture Notes in Artificial Intelligence |
|---|---|
| Publisher | Springer-Verlag |
| Volume | 8108 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Conference
| Conference | 13th International Conference on Intelligent Virtual Agents |
|---|---|
| Abbreviated title | IVA 2013 |
| Country | United Kingdom |
| City | Edinburgh |
| Period | 29/08/13 → 31/08/13 |
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Gendering the machine : preferred virtual assistant gender and realism in self-service. / Payne, Jeunese A.; Szymkowiak, Andrea; Robertson, Paul; Johnson, Graham I.
Intelligent Virtual Agents: 13th International Conference, IVA 2013 Edinburgh, UK, August 29-31, 2013: proceedings. ed. / Ruth Aylett; Brigitte Krenn; Catherine Pelachaud; Hiroshi Shimodaira. London : Springer-Verlag, 2013. p. 106-115 (Lecture Notes in Artificial Intelligence; Vol. 8108).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - Gendering the machine
T2 - preferred virtual assistant gender and realism in self-service
AU - Payne, Jeunese A.
AU - Szymkowiak, Andrea
AU - Robertson, Paul
AU - Johnson, Graham I.
PY - 2013
Y1 - 2013
N2 - A virtual agent is a human-like character that is designed to assist users in interactions with technology and virtual worlds. Research into the preferred visual characteristics of a virtual agent has focused on education-based agents, gaming avatars, and online help assistants. However, findings from these studies are not necessarily generalizable to other technologies, such as self-service checkouts (SSCO). This paper describes data from 578 participants, looking at the gender preferences of Virtual Assistants (VA) in a SSCO context and the impact of VA realism depending on user gender. Due to female participants’ preference for female VAs, and an overall preference for three-dimensional characters, a realistic, female VA should be used in SSCO. The results are discussed in terms of similarity-attraction theory and social role theory.
AB - A virtual agent is a human-like character that is designed to assist users in interactions with technology and virtual worlds. Research into the preferred visual characteristics of a virtual agent has focused on education-based agents, gaming avatars, and online help assistants. However, findings from these studies are not necessarily generalizable to other technologies, such as self-service checkouts (SSCO). This paper describes data from 578 participants, looking at the gender preferences of Virtual Assistants (VA) in a SSCO context and the impact of VA realism depending on user gender. Due to female participants’ preference for female VAs, and an overall preference for three-dimensional characters, a realistic, female VA should be used in SSCO. The results are discussed in terms of similarity-attraction theory and social role theory.
U2 - 10.1007/978-3-642-40415-3_9
DO - 10.1007/978-3-642-40415-3_9
M3 - Conference contribution
SN - 9783642404146
T3 - Lecture Notes in Artificial Intelligence
SP - 106
EP - 115
BT - Intelligent Virtual Agents
A2 - Aylett, Ruth
A2 - Krenn, Brigitte
A2 - Pelachaud, Catherine
A2 - Shimodaira, Hiroshi
PB - Springer-Verlag
CY - London
ER -