“If it’s important it will be a headline”: cybersecurity information seeking in older adults

James Nicholson, Lynne Coventry, Pam Briggs

Research output: Chapter in Book/Report/Conference proceedingConference contribution

28 Citations (Scopus)

Abstract

Older adults are increasingly vulnerable to cybersecurity attacks and scams. Yet we know relatively little about their understanding of cybersecurity, their information-seeking behaviours, and their trusted sources of information and advice in this domain. We conducted 22 semi-structured interviews with community-dwelling older adults in order to explore their cybersecurity information seeking behaviours. Following a thematic analysis of these interviews, we developed a cybersecurity information access framework that highlights shortcomings in older adults’ choice of information resources. Specifically, we find that older users prioritise social resources based on availability, rather than cybersecurity expertise, and that they avoid using the Internet for cybersecurity information searches despite using it for other domains. Finally, we discuss the design of cybersecurity information dissemination strategies for older users, incorporating favoured sources such as TV adverts and radio programming.

Original languageEnglish
Title of host publicationCHI 2019
Subtitle of host publicationproceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
Number of pages11
ISBN (Electronic)9781450359702
DOIs
Publication statusPublished - 2 May 2019
Externally publishedYes
Event2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom
Duration: 4 May 20199 May 2019

Conference

Conference2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
Country/TerritoryUnited Kingdom
CityGlasgow
Period4/05/199/05/19

Keywords

  • Cybersecurity
  • Digital literacy
  • Information seeking
  • Older adults
  • Social aspects of security

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