Inclusive design for ordinary users in extraordinary circumstances

Simeon Keates

doi:10.1007/978-3-642-02707-9_59

Inclusive design for ordinary users in extraordinary circumstances

Simeon Keates

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Citations (Scopus)

Abstract

Universal access is commonly interpreted as focusing on designing for users with atypical requirements – specifically users with disabilities or older adults. However, universal access is also about providing access to users in all situations and circumstances, including those that place extraordinary burdens on the users. This paper examines the design of a user interface (UI) for use in an airport environment and explains how the lessons learned from designing for users with disabilities in particular have been applied in this new context. The paper further describes a series of experiments that were performed to demonstrate the usability of the new interface and also compare the efficacy of three different input strategies developed for the new UI. The most efficient method of input was a strategy of combined keyboard shortcuts offering access to the full functionality of the UI.

Original language	English
Title of host publication	Universal access in human-computer interaction
Subtitle of host publication	addressing diversity
Editors	Constantine Stephanidis
Place of Publication	Berlin
Publisher	Springer-Verlag
Pages	525-534
Number of pages	10
Volume	1
ISBN (Electronic)	9783642027079
ISBN (Print)	9783642027062, 3642027067
DOIs	https://doi.org/10.1007/978-3-642-02707-9_59
Publication status	Published - 2009
Event	5th International Conference on Universal Access in Human-Computer Interaction - San Diego, United States Duration: 19 Jul 2009 → 24 Sep 2009 Conference number: 5

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer-Verlag
Volume	5614
ISSN (Print)	0302-9743

Conference

Conference	5th International Conference on Universal Access in Human-Computer Interaction
Abbreviated title	UAHCI 2009
Country	United States
City	San Diego
Period	19/07/09 → 24/09/09

Access to Document

10.1007/978-3-642-02707-9_59

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Cite this

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title = "Inclusive design for ordinary users in extraordinary circumstances",

abstract = "Universal access is commonly interpreted as focusing on designing for users with atypical requirements – specifically users with disabilities or older adults. However, universal access is also about providing access to users in all situations and circumstances, including those that place extraordinary burdens on the users. This paper examines the design of a user interface (UI) for use in an airport environment and explains how the lessons learned from designing for users with disabilities in particular have been applied in this new context. The paper further describes a series of experiments that were performed to demonstrate the usability of the new interface and also compare the efficacy of three different input strategies developed for the new UI. The most efficient method of input was a strategy of combined keyboard shortcuts offering access to the full functionality of the UI.",

author = "Simeon Keates",

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Keates, S 2009, Inclusive design for ordinary users in extraordinary circumstances. in C Stephanidis (ed.), Universal access in human-computer interaction: addressing diversity. vol. 1, Lecture Notes in Computer Science, vol. 5614, Springer-Verlag, Berlin, pp. 525-534, 5th International Conference on Universal Access in Human-Computer Interaction, San Diego, United States, 19/07/09. https://doi.org/10.1007/978-3-642-02707-9_59

Inclusive design for ordinary users in extraordinary circumstances. / Keates, Simeon.

Universal access in human-computer interaction: addressing diversity. ed. / Constantine Stephanidis. Vol. 1 Berlin : Springer-Verlag, 2009. p. 525-534 (Lecture Notes in Computer Science; Vol. 5614).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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