Inclusive design for ordinary users in extraordinary circumstances

Simeon Keates

Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • 2 Citations

Abstract

Universal access is commonly interpreted as focusing on designing for users with atypical requirements – specifically users with disabilities or older adults. However, universal access is also about providing access to users in all situations and circumstances, including those that place extraordinary burdens on the users. This paper examines the design of a user interface (UI) for use in an airport environment and explains how the lessons learned from designing for users with disabilities in particular have been applied in this new context. The paper further describes a series of experiments that were performed to demonstrate the usability of the new interface and also compare the efficacy of three different input strategies developed for the new UI. The most efficient method of input was a strategy of combined keyboard shortcuts offering access to the full functionality of the UI.
Original languageEnglish
Title of host publicationUniversal access in human-computer interaction
Subtitle of host publicationaddressing diversity
EditorsConstantine Stephanidis
Place of PublicationBerlin
PublisherSpringer-Verlag
Pages525-534
Number of pages10
Volume1
ISBN (Electronic)9783642027079
ISBN (Print)9783642027062, 3642027067
DOIs
StatePublished - 2009
Event5th International Conference on Universal Access in Human-Computer Interaction - San Diego, United States

Publication series

NameLecture Notes in Computer Science
PublisherSpringer-Verlag
Volume5614
ISSN (Print)0302-9743

Conference

Conference5th International Conference on Universal Access in Human-Computer Interaction
Abbreviated titleUAHCI 2009
CountryUnited States
CitySan Diego
Period19/07/0924/09/09

Fingerprint

User interfaces
Airports
Experiments

Cite this

Keates, S. (2009). Inclusive design for ordinary users in extraordinary circumstances. In C. Stephanidis (Ed.), Universal access in human-computer interaction: addressing diversity (Vol. 1, pp. 525-534). (Lecture Notes in Computer Science; Vol. 5614). Berlin: Springer-Verlag. DOI: 10.1007/978-3-642-02707-9_59

Keates, Simeon / Inclusive design for ordinary users in extraordinary circumstances.

Universal access in human-computer interaction: addressing diversity. ed. / Constantine Stephanidis. Vol. 1 Berlin : Springer-Verlag, 2009. p. 525-534 (Lecture Notes in Computer Science; Vol. 5614).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Keates, S 2009, Inclusive design for ordinary users in extraordinary circumstances. in C Stephanidis (ed.), Universal access in human-computer interaction: addressing diversity. vol. 1, Lecture Notes in Computer Science, vol. 5614, Springer-Verlag, Berlin, pp. 525-534, 5th International Conference on Universal Access in Human-Computer Interaction, San Diego, United States, 19-24 September. DOI: 10.1007/978-3-642-02707-9_59

Inclusive design for ordinary users in extraordinary circumstances. / Keates, Simeon.

Universal access in human-computer interaction: addressing diversity. ed. / Constantine Stephanidis. Vol. 1 Berlin : Springer-Verlag, 2009. p. 525-534 (Lecture Notes in Computer Science; Vol. 5614).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Keates S. Inclusive design for ordinary users in extraordinary circumstances. In Stephanidis C, editor, Universal access in human-computer interaction: addressing diversity. Vol. 1. Berlin: Springer-Verlag. 2009. p. 525-534. (Lecture Notes in Computer Science). Available from, DOI: 10.1007/978-3-642-02707-9_59