Inclusive design for ordinary users in extraordinary circumstances

Simeon Keates

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)


Universal access is commonly interpreted as focusing on designing for users with atypical requirements – specifically users with disabilities or older adults. However, universal access is also about providing access to users in all situations and circumstances, including those that place extraordinary burdens on the users. This paper examines the design of a user interface (UI) for use in an airport environment and explains how the lessons learned from designing for users with disabilities in particular have been applied in this new context. The paper further describes a series of experiments that were performed to demonstrate the usability of the new interface and also compare the efficacy of three different input strategies developed for the new UI. The most efficient method of input was a strategy of combined keyboard shortcuts offering access to the full functionality of the UI.
Original languageEnglish
Title of host publicationUniversal access in human-computer interaction
Subtitle of host publicationaddressing diversity
EditorsConstantine Stephanidis
Place of PublicationBerlin
Number of pages10
ISBN (Electronic)9783642027079
ISBN (Print)9783642027062, 3642027067
Publication statusPublished - 2009
Externally publishedYes
Event5th International Conference on Universal Access in Human-Computer Interaction - San Diego, United States
Duration: 19 Jul 200924 Sep 2009
Conference number: 5

Publication series

NameLecture Notes in Computer Science
ISSN (Print)0302-9743


Conference5th International Conference on Universal Access in Human-Computer Interaction
Abbreviated titleUAHCI 2009
Country/TerritoryUnited States
CitySan Diego


  • User interfaces (Computer systems)
  • Human-computer interaction


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