Instruction, feedback and biometrics: the user interface for fingerprint authentication systems

Chris Riley; Graham Johnson; Heather McCracken; Ahmed Al-Saffar

doi:10.1007/978-3-642-03658-3_35

Instruction, feedback and biometrics: the user interface for fingerprint authentication systems

Chris Riley^*
, Graham Johnson
, Heather McCracken
, Ahmed Al-Saffar

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

7 Citations (Scopus)

Abstract

Biometric authentication is the process of establishing an individual's identity through measurable characteristics of their behaviour, anatomy or physiology. Biometric technologies, such as fingerprint systems, are increasingly being used in a diverse range of contexts from immigration control, to banking and personal computing. As is often the case with emerging technologies, the usability aspects of system design have received less attention than technical aspects. Fingerprint systems pose a number of challenges for users and past research has identified issues with correct finger placement, system feedback and instruction. This paper describes the development of an interface for fingerprint systems using an iterative, participative design approach. During this process, several different methods for the presentation of instruction and feedback were identified. The different types of instruction and feedback were tested in a study involving 82 participants. The results showed that feedback had a statistically significant effect on overall system performance, but instruction did not. The design recommendations emerging from this study, and the use of participatory design in this context, are discussed.

Original language	English
Title of host publication	Human-Computer Interaction - INTERACT 2009
Subtitle of host publication	12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, proceedigns, part II
Editors	Tom Gross, Jan Gulliksen, Paula Kotzé, Lars Oestreicher, Philippe Palanque, Raquel Raquel Oliveira Prates, Marco Winckler
Place of Publication	Berlin
Publisher	Springer
Pages	293-305
Number of pages	13
ISBN (Electronic)	9783642036583
ISBN (Print)	3642036570, 9783642036576
DOIs	https://doi.org/10.1007/978-3-642-03658-3_35
Publication status	Published - 6 Aug 2009
Externally published	Yes
Event	12th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2009 - Uppsala, Sweden Duration: 24 Aug 2009 → 28 Aug 2009

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	5727
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	12th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2009
Country/Territory	Sweden
City	Uppsala
Period	24/08/09 → 28/08/09

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 10 Reduced Inequalities

Keywords

Biometrics
Fingerprint
Instruction
Feedback

Access to Document

10.1007/978-3-642-03658-3_35

Cite this

Riley, C., Johnson, G., McCracken, H., & Al-Saffar, A. (2009). Instruction, feedback and biometrics: the user interface for fingerprint authentication systems. In T. Gross, J. Gulliksen, P. Kotzé, L. Oestreicher, P. Palanque, R. Raquel Oliveira Prates, & M. Winckler (Eds.), Human-Computer Interaction - INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, proceedigns, part II (pp. 293-305). (Lecture Notes in Computer Science; Vol. 5727). Springer. https://doi.org/10.1007/978-3-642-03658-3_35

Riley, Chris ; Johnson, Graham ; McCracken, Heather et al. / Instruction, feedback and biometrics : the user interface for fingerprint authentication systems. Human-Computer Interaction - INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, proceedigns, part II. editor / Tom Gross ; Jan Gulliksen ; Paula Kotzé ; Lars Oestreicher ; Philippe Palanque ; Raquel Raquel Oliveira Prates ; Marco Winckler. Berlin : Springer, 2009. pp. 293-305 (Lecture Notes in Computer Science).

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title = "Instruction, feedback and biometrics: the user interface for fingerprint authentication systems",

abstract = "Biometric authentication is the process of establishing an individual's identity through measurable characteristics of their behaviour, anatomy or physiology. Biometric technologies, such as fingerprint systems, are increasingly being used in a diverse range of contexts from immigration control, to banking and personal computing. As is often the case with emerging technologies, the usability aspects of system design have received less attention than technical aspects. Fingerprint systems pose a number of challenges for users and past research has identified issues with correct finger placement, system feedback and instruction. This paper describes the development of an interface for fingerprint systems using an iterative, participative design approach. During this process, several different methods for the presentation of instruction and feedback were identified. The different types of instruction and feedback were tested in a study involving 82 participants. The results showed that feedback had a statistically significant effect on overall system performance, but instruction did not. The design recommendations emerging from this study, and the use of participatory design in this context, are discussed.",

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year = "2009",

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Riley, C, Johnson, G, McCracken, H & Al-Saffar, A 2009, Instruction, feedback and biometrics: the user interface for fingerprint authentication systems. in T Gross, J Gulliksen, P Kotzé, L Oestreicher, P Palanque, R Raquel Oliveira Prates & M Winckler (eds), Human-Computer Interaction - INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, proceedigns, part II. Lecture Notes in Computer Science, vol. 5727, Springer, Berlin, pp. 293-305, 12th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2009, Uppsala, Sweden, 24/08/09. https://doi.org/10.1007/978-3-642-03658-3_35

Instruction, feedback and biometrics: the user interface for fingerprint authentication systems. / Riley, Chris; Johnson, Graham; McCracken, Heather et al.
Human-Computer Interaction - INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, proceedigns, part II. ed. / Tom Gross; Jan Gulliksen; Paula Kotzé; Lars Oestreicher; Philippe Palanque; Raquel Raquel Oliveira Prates; Marco Winckler. Berlin: Springer, 2009. p. 293-305 (Lecture Notes in Computer Science; Vol. 5727).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Instruction, feedback and biometrics

T2 - 12th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2009

AU - Riley, Chris

AU - Johnson, Graham

AU - McCracken, Heather

AU - Al-Saffar, Ahmed

PY - 2009/8/6

Y1 - 2009/8/6

N2 - Biometric authentication is the process of establishing an individual's identity through measurable characteristics of their behaviour, anatomy or physiology. Biometric technologies, such as fingerprint systems, are increasingly being used in a diverse range of contexts from immigration control, to banking and personal computing. As is often the case with emerging technologies, the usability aspects of system design have received less attention than technical aspects. Fingerprint systems pose a number of challenges for users and past research has identified issues with correct finger placement, system feedback and instruction. This paper describes the development of an interface for fingerprint systems using an iterative, participative design approach. During this process, several different methods for the presentation of instruction and feedback were identified. The different types of instruction and feedback were tested in a study involving 82 participants. The results showed that feedback had a statistically significant effect on overall system performance, but instruction did not. The design recommendations emerging from this study, and the use of participatory design in this context, are discussed.

AB - Biometric authentication is the process of establishing an individual's identity through measurable characteristics of their behaviour, anatomy or physiology. Biometric technologies, such as fingerprint systems, are increasingly being used in a diverse range of contexts from immigration control, to banking and personal computing. As is often the case with emerging technologies, the usability aspects of system design have received less attention than technical aspects. Fingerprint systems pose a number of challenges for users and past research has identified issues with correct finger placement, system feedback and instruction. This paper describes the development of an interface for fingerprint systems using an iterative, participative design approach. During this process, several different methods for the presentation of instruction and feedback were identified. The different types of instruction and feedback were tested in a study involving 82 participants. The results showed that feedback had a statistically significant effect on overall system performance, but instruction did not. The design recommendations emerging from this study, and the use of participatory design in this context, are discussed.

U2 - 10.1007/978-3-642-03658-3_35

DO - 10.1007/978-3-642-03658-3_35

M3 - Conference contribution

AN - SCOPUS:70349581939

SN - 3642036570

SN - 9783642036576

T3 - Lecture Notes in Computer Science

SP - 293

EP - 305

BT - Human-Computer Interaction - INTERACT 2009

A2 - Gross, Tom

A2 - Gulliksen, Jan

A2 - Kotzé, Paula

A2 - Oestreicher, Lars

A2 - Palanque, Philippe

A2 - Raquel Oliveira Prates, Raquel

A2 - Winckler, Marco

PB - Springer

CY - Berlin

Y2 - 24 August 2009 through 28 August 2009

ER -

Riley C, Johnson G, McCracken H, Al-Saffar A. Instruction, feedback and biometrics: the user interface for fingerprint authentication systems. In Gross T, Gulliksen J, Kotzé P, Oestreicher L, Palanque P, Raquel Oliveira Prates R, Winckler M, editors, Human-Computer Interaction - INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, proceedigns, part II. Berlin: Springer. 2009. p. 293-305. (Lecture Notes in Computer Science). doi: 10.1007/978-3-642-03658-3_35