Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

M. A. Sasse; G. I. Johnson; P. Briggs

doi:10.1201/9781439847565

Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

M. A. Sasse^*, G. I. Johnson, P. Briggs

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

An experimental study of word processor (WP) tutoring is described. Conceptual (top-down') and procedural (bottom-up) tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.

Original language	English
Title of host publication	Contemporary ergonomics 1984-2008
Subtitle of host publication	selected papers and an overview of the Ergonomics Society Annual Conference
Editors	Philip D. Bust
Publisher	CRC Press
Pages	146-151
Number of pages	6
ISBN (Print)	9780415804349
DOIs	https://doi.org/10.1201/9781439847565
Publication status	Published - 1 Dec 2009
Externally published	Yes

Publication series

Name	Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference

Access to Document

10.1201/9781439847565

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Sasse, M. A., Johnson, G. I., & Briggs, P. (2009). Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches. In P. D. Bust (Ed.), Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference (pp. 146-151). (Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference). CRC Press. https://doi.org/10.1201/9781439847565

Sasse, M. A. ; Johnson, G. I. ; Briggs, P. / Introducing word processing to novice users : a study of 'procedural' and 'conceptual' approaches. Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference. editor / Philip D. Bust. CRC Press, 2009. pp. 146-151 (Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference).

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abstract = "An experimental study of word processor (WP) tutoring is described. Conceptual (top-down') and procedural (bottom-up) tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.",

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Sasse, MA, Johnson, GI & Briggs, P 2009, Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches. in PD Bust (ed.), Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference. Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference, CRC Press, pp. 146-151. https://doi.org/10.1201/9781439847565

Introducing word processing to novice users : a study of 'procedural' and 'conceptual' approaches. / Sasse, M. A.; Johnson, G. I.; Briggs, P.

Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference. ed. / Philip D. Bust. CRC Press, 2009. p. 146-151 (Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - An experimental study of word processor (WP) tutoring is described. Conceptual (top-down') and procedural (bottom-up) tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.

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Sasse MA, Johnson GI, Briggs P. Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches. In Bust PD, editor, Contemporary ergonomics 1984-2008: selected papers and an overview of the Ergonomics Society Annual Conference. CRC Press. 2009. p. 146-151. (Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference). https://doi.org/10.1201/9781439847565