Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

Martina Angela Sasse; Graham I. Johnson; Pamela Briggs

Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches

Martina Angela Sasse, Graham I. Johnson, Pamela Briggs

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

An experimental study of word processor (WP) tutoring is described. Conceptual ('top-down') and procedural ('bottom-up') tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users' errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.

Original language	English
Title of host publication	'Ergonomics giving quality to life'
Subtitle of host publication	proceedings of the Ergonomics Society's 1988 Annual Conference, Manchester, England, 11-15 April 1988
Editors	E.D. Megaw
Place of Publication	London
Publisher	Taylor & Francis
Pages	426-431
Number of pages	6
ISBN (Print)	9780850664102, 0850664101
Publication status	Published - 1988
Externally published	Yes

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@inproceedings{42f804b680f345b7ab65874df81da6f8,

title = "Introducing word processing to novice users: a study of 'procedural' and 'conceptual' approaches",

abstract = "An experimental study of word processor (WP) tutoring is described. Conceptual ('top-down') and procedural ('bottom-up') tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users' errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.",

author = "Sasse, {Martina Angela} and Johnson, {Graham I.} and Pamela Briggs",

year = "1988",

language = "English",

isbn = "9780850664102",

pages = "426--431",

editor = "E.D. Megaw",

booktitle = "'Ergonomics giving quality to life'",

publisher = "Taylor & Francis",

}

Introducing word processing to novice users : a study of 'procedural' and 'conceptual' approaches. / Sasse, Martina Angela; Johnson, Graham I.; Briggs, Pamela.

'Ergonomics giving quality to life': proceedings of the Ergonomics Society's 1988 Annual Conference, Manchester, England, 11-15 April 1988. ed. / E.D. Megaw. London : Taylor & Francis, 1988. p. 426-431.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Introducing word processing to novice users

T2 - a study of 'procedural' and 'conceptual' approaches

AU - Sasse, Martina Angela

AU - Johnson, Graham I.

AU - Briggs, Pamela

PY - 1988

Y1 - 1988

N2 - An experimental study of word processor (WP) tutoring is described. Conceptual ('top-down') and procedural ('bottom-up') tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users' errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.

AB - An experimental study of word processor (WP) tutoring is described. Conceptual ('top-down') and procedural ('bottom-up') tutoring approaches were evaluated. These different approaches were compared with respect to time spent on training and performance tasks and verbal protocol data. Users' errors were also analysed in order to identify areas in training and system design for improvement. Generally, the results demonstrated that conceptual approaches to WP tutoring are more efficient than procedural approaches.

M3 - Conference contribution

SN - 9780850664102

SN - 0850664101

SP - 426

EP - 431

BT - 'Ergonomics giving quality to life'

A2 - Megaw, E.D.

PB - Taylor & Francis

CY - London

ER -