Abstract
E-commerce websites often store sensitive customer information and there is the impression that customers are not as concerned about protecting their data as they should be. Instead they often choose convenience over security. There are those who argue that e-vendors do not provide the necessary environment to adequately protect their customers’ data by utilizing multi-factor authentication and by providing customer support that educates and encourages customers to follow security best practices. This study develops criteria to evaluate website security and goes on to investigate how the top 20 South African e-commerce websites perform against this. The results show that multi-factor authentication is underutilized and security in the form of password-based authentication can be improved. Furthermore, despite many customer support channels and resources, there is little emphasis placed on educating and encouraging customers to follow security best practices. The results suggest areas for security improvement in order to build trust in e-commerce websites.
Original language | English |
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Title of host publication | Information and Cyber Security |
Subtitle of host publication | 19th International Conference, ISSA 2020, Pretoria, South Africa, August 25–26, 2020, Revised Selected Papers |
Editors | Hein Venter, Marianne Loock, Marijke Coetzee, Mariki Eloff, Jan Eloff, Reinhardt Botha |
Place of Publication | Cham |
Publisher | Springer |
Pages | 144-159 |
Number of pages | 16 |
ISBN (Electronic) | 9783030660390 |
ISBN (Print) | 9783030660383 |
DOIs | |
Publication status | Published - 19 Dec 2020 |
Event | 19th International Conference on Information Security - virtual conference, Pretoria, South Africa Duration: 25 Aug 2020 → 26 Aug 2020 Conference number: 19th https://infosecsa.com/ |
Publication series
Name | Communications in Computer and Information Science |
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Publisher | Springer |
Volume | 1339 |
ISSN (Print) | 1865-0929 |
ISSN (Electronic) | 1865-0937 |
Conference
Conference | 19th International Conference on Information Security |
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Abbreviated title | ISSA 2020 |
Country | South Africa |
City | Pretoria |
Period | 25/08/20 → 26/08/20 |
Internet address |