Investigating mobile instant messaging phishing: a study into user awareness and preventive measures

Rufai Ahmad; Sotirios Terzis; Karen Renaud

doi:10.1007/978-3-031-35822-7_26

Investigating mobile instant messaging phishing: a study into user awareness and preventive measures

Rufai Ahmad^*, Sotirios Terzis, Karen Renaud

^*Corresponding author for this work

Department of Cybersecurity and Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

Users of mobile instant messaging (MIM) applications (apps) are increasingly targeted by phishing attacks. MIM apps often lack technical countermeasures for protecting users from phishing. Thus, users need to take preventive measures against phishing threats. Measures include awareness of the threat and the adoption of phishing preventive behaviours. This study adds to the literature by exploring these measures. Using an online survey, we collected data from 111 users of MIM apps and examined their awareness of the phishing attacks targeting them and the preventive measures they take. Previous studies showed that smartphone users exhibit poor security behaviour, which was mostly not the case in our sample, as we have found moderate awareness of phishing and the adoption of preventive measures by the participants. The results also showed several correlations between the participants’ adoption of preventive measures and their phishing self-efficacy, knowledge, and concern about phishing. These findings may be useful in developing user awareness strategies for combating phishing in MIM apps.

Original language	English
Title of host publication	HCI for Cybersecurity, Privacy and Trust
Subtitle of host publication	5th International Conference, HCI-CPT 2023, held as part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings
Editors	Abbas Moallem
Place of Publication	Cham
Publisher	Springer
Pages	381-398
Number of pages	18
ISBN (Electronic)	9783031358227
ISBN (Print)	9783031358210
DOIs	https://doi.org/10.1007/978-3-031-35822-7_26
Publication status	Published - 9 Jul 2023
Event	5th International Conference on HCI for Cybersecurity, Privacy and Trust, HCI-CPT 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023 - Copenhagen, Denmark Duration: 23 Jul 2023 → 28 Jul 2023 https://2023.hci.international/hci-cpt

Publication series

Name	Lecture Notes in Computer Science (LNCS)
Publisher	Springer
Volume	14045
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Conference on HCI for Cybersecurity, Privacy and Trust, HCI-CPT 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023
Country/Territory	Denmark
City	Copenhagen
Period	23/07/23 → 28/07/23
Internet address	https://2023.hci.international/hci-cpt

Keywords

Phishing
Phishing awareness
Mobile instant messaging

Access to Document

10.1007/978-3-031-35822-7_26

Cite this

Ahmad, R., Terzis, S., & Renaud, K. (2023). Investigating mobile instant messaging phishing: a study into user awareness and preventive measures. In A. Moallem (Ed.), HCI for Cybersecurity, Privacy and Trust: 5th International Conference, HCI-CPT 2023, held as part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings (pp. 381-398). (Lecture Notes in Computer Science (LNCS); Vol. 14045). Springer. https://doi.org/10.1007/978-3-031-35822-7_26

Ahmad, Rufai ; Terzis, Sotirios ; Renaud, Karen. / Investigating mobile instant messaging phishing : a study into user awareness and preventive measures. HCI for Cybersecurity, Privacy and Trust: 5th International Conference, HCI-CPT 2023, held as part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings. editor / Abbas Moallem. Cham : Springer, 2023. pp. 381-398 (Lecture Notes in Computer Science (LNCS)).

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title = "Investigating mobile instant messaging phishing: a study into user awareness and preventive measures",

abstract = "Users of mobile instant messaging (MIM) applications (apps) are increasingly targeted by phishing attacks. MIM apps often lack technical countermeasures for protecting users from phishing. Thus, users need to take preventive measures against phishing threats. Measures include awareness of the threat and the adoption of phishing preventive behaviours. This study adds to the literature by exploring these measures. Using an online survey, we collected data from 111 users of MIM apps and examined their awareness of the phishing attacks targeting them and the preventive measures they take. Previous studies showed that smartphone users exhibit poor security behaviour, which was mostly not the case in our sample, as we have found moderate awareness of phishing and the adoption of preventive measures by the participants. The results also showed several correlations between the participants{\textquoteright} adoption of preventive measures and their phishing self-efficacy, knowledge, and concern about phishing. These findings may be useful in developing user awareness strategies for combating phishing in MIM apps.",

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Ahmad, R, Terzis, S & Renaud, K 2023, Investigating mobile instant messaging phishing: a study into user awareness and preventive measures. in A Moallem (ed.), HCI for Cybersecurity, Privacy and Trust: 5th International Conference, HCI-CPT 2023, held as part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings. Lecture Notes in Computer Science (LNCS), vol. 14045, Springer, Cham, pp. 381-398, 5th International Conference on HCI for Cybersecurity, Privacy and Trust, HCI-CPT 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, 23/07/23. https://doi.org/10.1007/978-3-031-35822-7_26

Investigating mobile instant messaging phishing: a study into user awareness and preventive measures. / Ahmad, Rufai; Terzis, Sotirios; Renaud, Karen.
HCI for Cybersecurity, Privacy and Trust: 5th International Conference, HCI-CPT 2023, held as part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings. ed. / Abbas Moallem. Cham: Springer, 2023. p. 381-398 (Lecture Notes in Computer Science (LNCS); Vol. 14045).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T2 - 5th International Conference on HCI for Cybersecurity, Privacy and Trust, HCI-CPT 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023

AU - Ahmad, Rufai

AU - Terzis, Sotirios

AU - Renaud, Karen

PY - 2023/7/9

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AB - Users of mobile instant messaging (MIM) applications (apps) are increasingly targeted by phishing attacks. MIM apps often lack technical countermeasures for protecting users from phishing. Thus, users need to take preventive measures against phishing threats. Measures include awareness of the threat and the adoption of phishing preventive behaviours. This study adds to the literature by exploring these measures. Using an online survey, we collected data from 111 users of MIM apps and examined their awareness of the phishing attacks targeting them and the preventive measures they take. Previous studies showed that smartphone users exhibit poor security behaviour, which was mostly not the case in our sample, as we have found moderate awareness of phishing and the adoption of preventive measures by the participants. The results also showed several correlations between the participants’ adoption of preventive measures and their phishing self-efficacy, knowledge, and concern about phishing. These findings may be useful in developing user awareness strategies for combating phishing in MIM apps.

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Ahmad R, Terzis S, Renaud K. Investigating mobile instant messaging phishing: a study into user awareness and preventive measures. In Moallem A, editor, HCI for Cybersecurity, Privacy and Trust: 5th International Conference, HCI-CPT 2023, held as part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings. Cham: Springer. 2023. p. 381-398. (Lecture Notes in Computer Science (LNCS)). Epub 2023 Jul 9. doi: 10.1007/978-3-031-35822-7_26

Investigating mobile instant messaging phishing: a study into user awareness and preventive measures

Abstract

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Keywords

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