Investigating the future of self-service technology

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would interact with future services. The findings suggested a strong preference for internet based technologies and the implications for further usage technologies are discussed.
Original languageEnglish
Title of host publicationProceedings of HCI 2010
Subtitle of host publicationthe 24th British HCI Group Annual Conference, University of Abertay, Dundee, UK
EditorsTom McEwan, Lachlan MacKinnon
PublisherBCS, The Chartered Institute for IT
Number of pages4
Publication statusPublished - 2010
Event24th British HCI Group Annual Conference: People and Computers XXIV Games are a Serious Business - University of Abertay, Dundee, United Kingdom
Duration: 6 Sep 201010 Sep 2010
Conference number: 24th


Conference24th British HCI Group Annual Conference
Abbreviated titleHCI 2010
CountryUnited Kingdom
OtherThe current state of HCI is an amazing topology of interlinked topics and techniques, with ideas bouncing between and across other domains. What was once the struggle to identify and encourage the adoption of good practice, has grown into a massive multiplayer game, a global endeavour that makes vast forests of business and commerce possible and viable, and that potentially empowers and sustainably enables the disadvantaged in every society. The game has indeed become a serious business.


Cite this

Robertson, P., Szymkowiak, A., & Johnson, G. I. (2010). Investigating the future of self-service technology. In T. McEwan, & L. MacKinnon (Eds.), Proceedings of HCI 2010: the 24th British HCI Group Annual Conference, University of Abertay, Dundee, UK (pp. 346-349). BCS, The Chartered Institute for IT.