Investigating the future of self-service technology

Paul Robertson; Andrea Szymkowiak; Graham Johnson

doi:10.14236/ewic/HCI2010.40

Investigating the future of self-service technology

Paul Robertson, Andrea Szymkowiak, Graham Johnson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

102 Downloads (Pure)

Abstract

In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would interact with future services. The findings suggested a strong preference for internet based technologies and the implications for further usage technologies are discussed.

Original language	English
Title of host publication	People and computers XXIV Games are a serious business
Subtitle of host publication	proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010
Editors	Tom McEwan, Lachlan MacKinnon
Place of Publication	Swindon
Publisher	BCS Learning & Development Ltd.
Pages	346-349
Number of pages	4
ISBN (Print)	9781780171302
DOIs	https://doi.org/10.14236/ewic/HCI2010.40
Publication status	Published - 1 Sep 2010
Event	24th British HCI Group Annual Conference: People and Computers XXIV Games are a Serious Business - University of Abertay, Dundee, United Kingdom Duration: 6 Sep 2010 → 10 Sep 2010 Conference number: 24th

Publication series

Name	Electronic Workshops in Computing (eWiC)
Publisher	BCS Learning & Development
ISSN (Print)	1477-9358

Conference

Conference	24th British HCI Group Annual Conference
Abbreviated title	HCI 2010
Country/Territory	United Kingdom
City	Dundee
Period	6/09/10 → 10/09/10
Other	The current state of HCI is an amazing topology of interlinked topics and techniques, with ideas bouncing between and across other domains. What was once the struggle to identify and encourage the adoption of good practice, has grown into a massive multiplayer game, a global endeavour that makes vast forests of business and commerce possible and viable, and that potentially empowers and sustainably enables the disadvantaged in every society. The game has indeed become a serious business.

Keywords

Web-survey
Self-service technology

Access to Document

10.14236/ewic/HCI2010.40Licence: CC BY

Robertson_InvestigatingTheFutureOfSelf-ServiceTechnology_Published_2010Final published version, 698 KBLicence: CC BY

Cite this

Robertson, P., Szymkowiak, A., & Johnson, G. (2010). Investigating the future of self-service technology. In T. McEwan, & L. MacKinnon (Eds.), People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010 (pp. 346-349). (Electronic Workshops in Computing (eWiC)). BCS Learning & Development Ltd.. https://doi.org/10.14236/ewic/HCI2010.40

Robertson, Paul ; Szymkowiak, Andrea ; Johnson, Graham. / Investigating the future of self-service technology. People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. editor / Tom McEwan ; Lachlan MacKinnon. Swindon : BCS Learning & Development Ltd., 2010. pp. 346-349 (Electronic Workshops in Computing (eWiC)).

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author = "Paul Robertson and Andrea Szymkowiak and Graham Johnson",

year = "2010",

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Robertson, P, Szymkowiak, A & Johnson, G 2010, Investigating the future of self-service technology. in T McEwan & L MacKinnon (eds), People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. Electronic Workshops in Computing (eWiC), BCS Learning & Development Ltd., Swindon, pp. 346-349, 24th British HCI Group Annual Conference, Dundee, United Kingdom, 6/09/10. https://doi.org/10.14236/ewic/HCI2010.40

Investigating the future of self-service technology. / Robertson, Paul; Szymkowiak, Andrea ; Johnson, Graham.

People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. ed. / Tom McEwan; Lachlan MacKinnon. Swindon : BCS Learning & Development Ltd., 2010. p. 346-349 (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Szymkowiak, Andrea

AU - Johnson, Graham

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AB - In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would interact with future services. The findings suggested a strong preference for internet based technologies and the implications for further usage technologies are discussed.

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DO - 10.14236/ewic/HCI2010.40

M3 - Conference contribution

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T3 - Electronic Workshops in Computing (eWiC)

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BT - People and computers XXIV Games are a serious business

A2 - McEwan, Tom

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Robertson P, Szymkowiak A , Johnson G. Investigating the future of self-service technology. In McEwan T, MacKinnon L, editors, People and computers XXIV Games are a serious business: proceedings of HCI 2010, the 24th BCS Interaction Specialist Group conference, University of Abertay, Dundee, UK 6-10 September 2010. Swindon: BCS Learning & Development Ltd. 2010. p. 346-349. (Electronic Workshops in Computing (eWiC)). https://doi.org/10.14236/ewic/HCI2010.40

Investigating the future of self-service technology

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