Meaningful personalization at a self-service kiosk

Jamie Sands*, Graham Johnson, David Benyon, Gregory Leplatre

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

Original languageEnglish
Title of host publicationPeople and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007
Subtitle of host publicationThe 21st British HCI Group Annual Conference
PublisherBCS Learning & Development Ltd.
Pages95-98
Number of pages4
ISBN (Print)9781902505954
Publication statusPublished - 3 Sep 2007
Externally publishedYes
Event21st British HCI Group Annual Conference: People and Computers XXI HCI.But Not as We Know It, HCI 2007 - Lancaster, United Kingdom
Duration: 3 Sep 20077 Sep 2007

Publication series

NamePeople and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference
Volume2

Conference

Conference21st British HCI Group Annual Conference: People and Computers XXI HCI.But Not as We Know It, HCI 2007
CountryUnited Kingdom
CityLancaster
Period3/09/077/09/07

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Budget control
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Cite this

Sands, J., Johnson, G., Benyon, D., & Leplatre, G. (2007). Meaningful personalization at a self-service kiosk. In People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference (pp. 95-98). (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference; Vol. 2). BCS Learning & Development Ltd..
Sands, Jamie ; Johnson, Graham ; Benyon, David ; Leplatre, Gregory. / Meaningful personalization at a self-service kiosk. People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference. BCS Learning & Development Ltd., 2007. pp. 95-98 (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference).
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abstract = "Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.",
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series = "People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference",
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Sands, J, Johnson, G, Benyon, D & Leplatre, G 2007, Meaningful personalization at a self-service kiosk. in People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference. People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference, vol. 2, BCS Learning & Development Ltd., pp. 95-98, 21st British HCI Group Annual Conference: People and Computers XXI HCI.But Not as We Know It, HCI 2007, Lancaster, United Kingdom, 3/09/07.

Meaningful personalization at a self-service kiosk. / Sands, Jamie; Johnson, Graham; Benyon, David; Leplatre, Gregory.

People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference. BCS Learning & Development Ltd., 2007. p. 95-98 (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference; Vol. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

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Sands J, Johnson G, Benyon D, Leplatre G. Meaningful personalization at a self-service kiosk. In People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference. BCS Learning & Development Ltd. 2007. p. 95-98. (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference).