Meaningful personalization at a self-service kiosk

Jamie Sands; Graham Johnson; David Benyon; Gregory Leplatre

Meaningful personalization at a self-service kiosk

Jamie Sands^*, Graham Johnson, David Benyon, Gregory Leplatre

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

Original language	English
Title of host publication	People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007
Subtitle of host publication	the 21st British HCI Group Annual Conference
Place of Publication	Swindon
Publisher	BCS Learning & Development Ltd.
Pages	95-98
Number of pages	4
Volume	2
ISBN (Print)	9781902505954
Publication status	Published - 3 Sept 2007
Externally published	Yes
Event	21st British HCI Group Annual Conference on People and Computers : HCI... but not as we know it - University of Lancaster, Lancaster, United Kingdom Duration: 3 Sept 2007 → 7 Sept 2007 Conference number: 21st

Publication series

Name	People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference
Volume	2

Conference

Conference	21st British HCI Group Annual Conference on People and Computers
Abbreviated title	BCS-HCI '07
Country/Territory	United Kingdom
City	Lancaster
Period	3/09/07 → 7/09/07

Keywords

Personalization
ATM
Public Technology
Security

Access to Document

https://dl.acm.org/citation.cfm?id=1531432

Cite this

Sands, J., Johnson, G., Benyon, D., & Leplatre, G. (2007). Meaningful personalization at a self-service kiosk. In People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007: the 21st British HCI Group Annual Conference (Vol. 2, pp. 95-98). (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference; Vol. 2). BCS Learning & Development Ltd.. https://dl.acm.org/citation.cfm?id=1531432

Sands, Jamie ; Johnson, Graham ; Benyon, David et al. / Meaningful personalization at a self-service kiosk. People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007: the 21st British HCI Group Annual Conference. Vol. 2 Swindon : BCS Learning & Development Ltd., 2007. pp. 95-98 (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference).

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title = "Meaningful personalization at a self-service kiosk",

abstract = "Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.",

author = "Jamie Sands and Graham Johnson and David Benyon and Gregory Leplatre",

year = "2007",

month = sep,

day = "3",

language = "English",

isbn = "9781902505954",

volume = "2",

series = "People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference",

publisher = "BCS Learning & Development Ltd.",

pages = "95--98",

booktitle = "People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007",

note = "21st British HCI Group Annual Conference on People and Computers : HCI... but not as we know it, BCS-HCI '07 ; Conference date: 03-09-2007 Through 07-09-2007",

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Sands, J, Johnson, G, Benyon, D & Leplatre, G 2007, Meaningful personalization at a self-service kiosk. in People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007: the 21st British HCI Group Annual Conference. vol. 2, People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference, vol. 2, BCS Learning & Development Ltd., Swindon, pp. 95-98, 21st British HCI Group Annual Conference on People and Computers , Lancaster, United Kingdom, 3/09/07. <https://dl.acm.org/citation.cfm?id=1531432>

Meaningful personalization at a self-service kiosk. / Sands, Jamie; Johnson, Graham; Benyon, David et al.

People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007: the 21st British HCI Group Annual Conference. Vol. 2 Swindon : BCS Learning & Development Ltd., 2007. p. 95-98 (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference; Vol. 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Meaningful personalization at a self-service kiosk

AU - Sands, Jamie

AU - Johnson, Graham

AU - Benyon, David

AU - Leplatre, Gregory

N1 - Conference code: 21st

PY - 2007/9/3

Y1 - 2007/9/3

N2 - Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

AB - Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

M3 - Conference contribution

AN - SCOPUS:84860544002

SN - 9781902505954

VL - 2

T3 - People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference

SP - 95

EP - 98

BT - People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007

PB - BCS Learning & Development Ltd.

CY - Swindon

T2 - 21st British HCI Group Annual Conference on People and Computers

Y2 - 3 September 2007 through 7 September 2007

ER -

Sands J, Johnson G, Benyon D, Leplatre G. Meaningful personalization at a self-service kiosk. In People and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007: the 21st British HCI Group Annual Conference. Vol. 2. Swindon: BCS Learning & Development Ltd. 2007. p. 95-98. (People and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference).

Meaningful personalization at a self-service kiosk

Abstract

Publication series

Conference

Keywords

Access to Document

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Cite this