Meaningful personalization at a self-service kiosk

Jamie Sands*, Graham Johnson, David Benyon, Gregory Leplatre

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users - in particular younger users - would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

Original languageEnglish
Title of host publicationPeople and Computers XXI HCI... But Not as We Know It - proceedings of HCI 2007
Subtitle of host publicationthe 21st British HCI Group Annual Conference
Place of PublicationSwindon
PublisherBCS Learning & Development Ltd.
Number of pages4
ISBN (Print)9781902505954
Publication statusPublished - 3 Sept 2007
Externally publishedYes
Event21st British HCI Group Annual Conference on People and Computers : HCI... but not as we know it - University of Lancaster, Lancaster, United Kingdom
Duration: 3 Sept 20077 Sept 2007
Conference number: 21st

Publication series

NamePeople and Computers XXI HCI.But Not as We Know It - Proceedings of HCI 2007: The 21st British HCI Group Annual Conference


Conference21st British HCI Group Annual Conference on People and Computers
Abbreviated titleBCS-HCI '07
Country/TerritoryUnited Kingdom


  • Personalization
  • ATM
  • Public Technology
  • Security


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