Abstract
The current study was aimed at finding the role of employee empowerment in increasing organizational commitment and reducing counterproductive work behavior. A purposive sample of 302 respondents from the call centers of Pakistan was selected for the study. Structural equation modeling technique was used to test the hypotheses. The results exhibit that employee empowerment is significantly and positively associated with organizational commitment. The results also exhibit negative and significant impact of employee empowerment on counterproductive work behaviors. Implications of these findings are discussed, and suggestions are made for future research.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the Sixth International Conference on Management Science and Engineering Management |
| Subtitle of host publication | Focused on Electrical and Information Technology |
| Editors | Jiuping Xu, Masoom Yasinzai, Benjamin Lev |
| Place of Publication | London |
| Publisher | Springer |
| Chapter | 57 |
| Pages | 665-679 |
| Number of pages | 15 |
| ISBN (Electronic) | 9781447146001 |
| ISBN (Print) | 9781447145998 |
| DOIs | |
| Publication status | Published - 27 Sept 2012 |
| Externally published | Yes |
| Event | 6th International Conference on Management Science and Engineering Management - Quaid-i-Azam University, Islamabad, Pakistan Duration: 11 Nov 2012 → 14 Nov 2012 Conference number: 6th |
Publication series
| Name | Lecture Notes in Electrical Engineering (LNEE) |
|---|---|
| Publisher | Springer |
| Volume | 185 |
| ISSN (Print) | 1876-1100 |
| ISSN (Electronic) | 1876-1119 |
Conference
| Conference | 6th International Conference on Management Science and Engineering Management |
|---|---|
| Abbreviated title | ICMSEM 2012 |
| Country/Territory | Pakistan |
| City | Islamabad |
| Period | 11/11/12 → 14/11/12 |
Keywords
- Employee empowerment
- Organizational commitment
- Counterproductive work behavior