‘Police Scotland mobile working project’: implementation and impact evaluation, and benefits realisation

Lesley Diack, Midj Falconer, William Graham, Martin Gallagher

Research output: Contribution to conferencePoster

57 Downloads (Pure)


The ‘Mobile Working Project’ is part of Police Scotland’s ‘Digitally Enabled Policing Programme’ (DEPP), which seeks to equip operational officers with a digital mobile policing solution to replace the traditional paper notebook system, to provide remote, live access to key policing information systems.
The project’s aim is to increase efficiency and improve frontline service delivery, and visibility, for both officers and the communities of Scotland.
To ensure a robust evidence base in respect of the realisation of benefits, Robert Gordon University (RGU) and Abertay University have been appointed to evaluate the implementation and impact of the national roll-out of digital mobile policing. This evaluation, which commenced in August 2019, will be undertaken concurrently with the phased Divisional roll-out of mobile devices across Police Scotland. The aim of the research is to assess the implementation and impact of the deployment of devices by identifying associated issues, benefits and challenges, which will inform future deployment. This will be achieved using the ‘Realistic Evaluation Approach’ that will identify (i) for whom it works; (ii) in what way, and (iii) why it works (and if not, why not?). This approach allows police officers’ attitudes, views, perceptions and experiences of working with the mobile devices and digital policing solutions to inform the implementation of mobile policing. The approach has previously been effectively used by the research team in engagement with Police Scotland in outcome evaluation research. It is proposed that these views and experiences, and perceived identified benefits, challenges and issues from their perspective, will be obtained through observation, case studies, telephone interviews and focus groups. Each has a specific advantage to informing the evaluation: i.e. focus groups enable disclosure and discussion of perspectives and experiences, whilst case studies and telephone interviews allow for the following through from training stage and issue of devices to their use in everyday policing throughout the phased roll-out.
Officers invited to participate will include experienced police officers and officers in their probation, and other police personnel whose role enables them to highlight benefits and potential challenges from their perspective.
Officers will be asked to give their consent to participate, and any information provided will be anonymised. Information will be processed, stored, and retained in accordance with the Data Protection Act (1998; GDPR 2018); Police Scotland and Scottish Police Authority’s policies and guidelines, and RGU and Abertay University’s Ethics and Data Management Policies.
Original languageEnglish
Number of pages1
Publication statusPublished - 10 Dec 2019
Event2019 Scottish International Policing Conference: Digital Policing: ethical challenges regarding the role of technology in policing - John McIntyre Conference Centre, University of Edinburgh, Edinburgh, United Kingdom
Duration: 10 Dec 201910 Dec 2019


Conference2019 Scottish International Policing Conference
Country/TerritoryUnited Kingdom
Internet address


Dive into the research topics of '‘Police Scotland mobile working project’: implementation and impact evaluation, and benefits realisation'. Together they form a unique fingerprint.

Cite this