Posture, position & biometrics: guidelines for self-service technology

James Ward*, Chris Riley, Graham Johnson

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
205 Downloads (Pure)


Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.

Original languageEnglish
Title of host publicationContemporary ergonomics 2008
Subtitle of host publicationproceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK
EditorsPhilip D. Bust
Place of PublicationLondon
PublisherTaylor & Francis
Number of pages6
ISBN (Electronic)9780429207167
ISBN (Print)9780415465755
Publication statusPublished - 4 Apr 2008
Externally publishedYes
EventInternational Conference of the Ergonomics Society on Contemporary Ergonomics 2008 - Jubilee Campus of the University of Nothingham, Nottingham, United Kingdom
Duration: 1 Apr 20083 Apr 2008


ConferenceInternational Conference of the Ergonomics Society on Contemporary Ergonomics 2008
Abbreviated titleCE2008
Country/TerritoryUnited Kingdom


  • Biometric device
  • Biometric technology
  • Identification security
  • Palm Vein
  • Posture assessment
  • Service environment


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