Abstract
Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.
| Original language | English |
|---|---|
| Title of host publication | Contemporary ergonomics 2008 |
| Subtitle of host publication | proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK |
| Editors | Philip D. Bust |
| Place of Publication | London |
| Publisher | Taylor & Francis |
| Pages | 121-126 |
| Number of pages | 6 |
| ISBN (Print) | 9780415465755 |
| Publication status | Published - 4 Apr 2008 |
| Externally published | Yes |
| Event | International Conference of the Ergonomics Society on Contemporary Ergonomics 2008 - Jubilee Campus of the University of Nothingham, Nottingham, United Kingdom Duration: 1 Apr 2008 → 3 Apr 2008 |
Conference
| Conference | International Conference of the Ergonomics Society on Contemporary Ergonomics 2008 |
|---|---|
| Abbreviated title | CE2008 |
| Country | United Kingdom |
| City | Nottingham |
| Period | 1/04/08 → 3/04/08 |
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Posture, position & biometrics : guidelines for self-service technology. / Ward, J.; Riley, C.; Johnson, G.
Contemporary ergonomics 2008: proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK. ed. / Philip D. Bust. London : Taylor & Francis, 2008. p. 121-126.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - Posture, position & biometrics
T2 - guidelines for self-service technology
AU - Ward, J.
AU - Riley, C.
AU - Johnson, G.
PY - 2008/4/4
Y1 - 2008/4/4
N2 - Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.
AB - Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.
M3 - Conference contribution
AN - SCOPUS:84859964418
SN - 9780415465755
SP - 121
EP - 126
BT - Contemporary ergonomics 2008
A2 - Bust, Philip D.
PB - Taylor & Francis
CY - London
ER -