Posture, position & biometrics: guidelines for self-service technology

James Ward; Chris Riley; Graham Johnson

doi:10.1201/9780203883259

Posture, position & biometrics: guidelines for self-service technology

James Ward^*, Chris Riley, Graham Johnson

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

186 Downloads (Pure)

Abstract

Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.

Original language	English
Title of host publication	Contemporary ergonomics 2008
Subtitle of host publication	proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK
Editors	Philip D. Bust
Place of Publication	London
Publisher	Taylor & Francis
Pages	121-126
Number of pages	6
ISBN (Electronic)	9780429207167
ISBN (Print)	9780415465755
DOIs	https://doi.org/10.1201/9780203883259
Publication status	Published - 4 Apr 2008
Externally published	Yes
Event	International Conference of the Ergonomics Society on Contemporary Ergonomics 2008 - Jubilee Campus of the University of Nothingham, Nottingham, United Kingdom Duration: 1 Apr 2008 → 3 Apr 2008

Conference

Conference	International Conference of the Ergonomics Society on Contemporary Ergonomics 2008
Abbreviated title	CE2008
Country/Territory	United Kingdom
City	Nottingham
Period	1/04/08 → 3/04/08

Keywords

Biometric device
Biometric technology
Identification security
Palm Vein
Posture assessment
Service environment

Access to Document

10.1201/9780203883259

Johnson_PosturePositionAndBiometrics_Accepted_2008Accepted author manuscript, 884 KB

Cite this

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title = "Posture, position & biometrics: guidelines for self-service technology",

abstract = "Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.",

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Ward, J, Riley, C & Johnson, G 2008, Posture, position & biometrics: guidelines for self-service technology. in PD Bust (ed.), Contemporary ergonomics 2008: proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK. Taylor & Francis, London, pp. 121-126, International Conference of the Ergonomics Society on Contemporary Ergonomics 2008, Nottingham, United Kingdom, 1/04/08. https://doi.org/10.1201/9780203883259

Posture, position & biometrics : guidelines for self-service technology. / Ward, James; Riley, Chris; Johnson, Graham.

Contemporary ergonomics 2008: proceedings of the International conference on contemporary ergonomics (CE2008), 1-3 April 2008, Nottingham, UK. ed. / Philip D. Bust. London : Taylor & Francis, 2008. p. 121-126.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - Biometric technology provides an opportunity to improve identification security across a range of different transactions. This user-centred investigation examined the effect of position on the usability and accessibility of biometric devices. Using an approach based upon ISO 9241-11 Standard for Usability, the performance of fingerprint and palm vein technology was assessed for a self service context. Postures were also recorded and scored using the RULA posture assessment tool. The devices was tested at three heights, 1000 mm, 1100mm and 1200mm and three angles 0°, 15° and 45°. Device position was found to significantly affect participants' satisfaction ratings and the postures they adopted. The palm vein device out-performed the fingerprint device. This investigation shows how the physical placement of biometric devices can affect the systems' performance, and has implications for its use in the self service environment.

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CY - London

Y2 - 1 April 2008 through 3 April 2008

ER -

Posture, position & biometrics: guidelines for self-service technology

Abstract

Conference

Keywords

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Cite this