Reconsidering online reputation systems

Anna Wilson, Stefano De Paoli

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    1 Citation (Scopus)
    111 Downloads (Pure)


    Social and socioeconomic interactions and transactions often require trust. In digital spaces, the main approach to facilitating trust has effectively been to try to reduce or even remove the need for it through the implementation of reputation systems. These generate metrics based on digital data such as ratings and reviews submitted by users, interaction histories, and so on, that are intended to label individuals as more or less reliable or trustworthy in a particular interaction context. We suggest that conventional approaches to the design of such systems are rooted in a capitalist, competitive paradigm, relying on methodological individualism, and that the reputation technologies themselves thus embody and enact this paradigm in whatever space they operate in. We question whether the politics, ethics and philosophy that contribute to this paradigm align with those of some of the contexts in which reputation systems are now being used, and suggest that alternative approaches to the establishment of trust and reputation in digital spaces need to be considered for alternative contexts.
    Original languageEnglish
    Title of host publicationProceedings of 16th European Conference on Computer-Supported Cooperative Work
    Subtitle of host publicationExploratory Papers
    PublisherEuropean Society for Socially Embedded Technologies (EUSSET)
    Number of pages18
    Publication statusPublished - 30 Apr 2018
    Event16th European Conference on Computer-Supported Cooperative Work: The International venue on Practice-centred computing and the Design of cooperation technologies - Nancy, France
    Duration: 4 Jun 20188 Jun 2018
    Conference number: 16

    Publication series

    NameReports of the European Society for Socially Embedded Technologies
    PublisherEuropean Society for Socially Embedded Technologies (EUSSET)
    ISSN (Print)2510-2591


    Conference16th European Conference on Computer-Supported Cooperative Work
    Abbreviated titleECSCW 2018
    Internet address


    • Online reputation


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