Security information sharing via Twitter: 'Heartbleed' as a case study

Debora Jeske*, Andrew R. McNeill, Lynne Coventry, Pam Briggs

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)


The current paper outlines an exploratory case study in which we examined the extent to which specific communities of Twitter users engaged with the debate about the security threat known as 'Heartbleed' in the first few days after this threat was exposed. The case study explored which professional groups appeared to lead the debate about Heartbleed, the nature of the communication (tweets and retweets), and evidence about behaviour change. Using keywords from the Twitter user profiles, six occupational groups were identified, each of which were likely to have a direct interest in learning about Heartbleed (including legal, financial, entrepreneurial, press, and IT professionals). The groups participated to different degrees in the debate about Heartbleed. This exploratory case study provides an insight into information sharing, potential communities of influence, and points for future research in the absence of a voice of authority in the field of cybersecurity.

Original languageEnglish
Pages (from-to)172-192
Number of pages21
JournalInternational Journal of Web Based Communities
Issue number2
Early online date5 Jun 2017
Publication statusPublished - 5 Jun 2017
Externally publishedYes


  • Hartbleed
  • Tweet content
  • Influence
  • Behavioural change


Dive into the research topics of 'Security information sharing via Twitter: 'Heartbleed' as a case study'. Together they form a unique fingerprint.

Cite this