Self-service personalisation: a cross-cultural study

Maryam Aziz*, Graham Johnson, Jamie Sands

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationHFT2008
Subtitle of host publicationProceedings of the 21st International Symposium on Human Factors in Telecommunication 2008
EditorsChee Weng Khong, Chui Yin Wong, Bruno von Niman
Place of PublicationKuala Lumpur
PublisherPrentice Hall
Pages189-196
Number of pages8
ISBN (Print)9783927726, 9789833927722
Publication statusPublished - 2008
Externally publishedYes
Event21st Symposium on Human Factors in Telecommunication: User Experience of ICTs - Renaissance Kuala Lumpur Hotel, Kuala Lumpur, Malaysia
Duration: 17 Mar 200820 Mar 2008
Conference number: 21st

Conference

Conference21st Symposium on Human Factors in Telecommunication
Abbreviated titleHFT 2008
CountryMalaysia
CityKuala Lumpur
Period17/03/0820/03/08

Cite this

Aziz, M., Johnson, G., & Sands, J. (2008). Self-service personalisation: a cross-cultural study. In C. W. Khong, C. Y. Wong, & B. V. Niman (Eds.), HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008 (pp. 189-196). Kuala Lumpur: Prentice Hall.
Aziz, Maryam ; Johnson, Graham ; Sands, Jamie. / Self-service personalisation : a cross-cultural study. HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008. editor / Chee Weng Khong ; Chui Yin Wong ; Bruno von Niman. Kuala Lumpur : Prentice Hall, 2008. pp. 189-196
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year = "2008",
language = "English",
isbn = "9783927726",
pages = "189--196",
editor = "Khong, {Chee Weng} and Wong, {Chui Yin} and Niman, {Bruno von}",
booktitle = "HFT2008",
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Aziz, M, Johnson, G & Sands, J 2008, Self-service personalisation: a cross-cultural study. in CW Khong, CY Wong & BV Niman (eds), HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008. Prentice Hall, Kuala Lumpur, pp. 189-196, 21st Symposium on Human Factors in Telecommunication, Kuala Lumpur, Malaysia, 17/03/08.

Self-service personalisation : a cross-cultural study. / Aziz, Maryam; Johnson, Graham; Sands, Jamie.

HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008. ed. / Chee Weng Khong; Chui Yin Wong; Bruno von Niman. Kuala Lumpur : Prentice Hall, 2008. p. 189-196.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Self-service personalisation

T2 - a cross-cultural study

AU - Aziz, Maryam

AU - Johnson, Graham

AU - Sands, Jamie

PY - 2008

Y1 - 2008

M3 - Conference contribution

SN - 9783927726

SN - 9789833927722

SP - 189

EP - 196

BT - HFT2008

A2 - Khong, Chee Weng

A2 - Wong, Chui Yin

A2 - Niman, Bruno von

PB - Prentice Hall

CY - Kuala Lumpur

ER -

Aziz M, Johnson G, Sands J. Self-service personalisation: a cross-cultural study. In Khong CW, Wong CY, Niman BV, editors, HFT2008: Proceedings of the 21st International Symposium on Human Factors in Telecommunication 2008. Kuala Lumpur: Prentice Hall. 2008. p. 189-196