Self-service technology in China: exploring usability and consumer issues

Zhengjie Liu, Lynne Coventry, Rachel White, Huijuan Wu, Graham Johnson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Introducing new technology into new markets can be problematic if that technology does not fit in with the expectations and behaviours of the new user group. This research explored the issues with expanding the use of ATMs in China. A collaborative exploration was carried out using multiple research methods. This research highlighted key areas which could have resulted in poor use and acceptance of the ATM in China. Carrying out this research before release allowed these issues to be identified and redesigns evaluated before the release of the product.
Original languageEnglish
Title of host publicationThe bigger picture
Subtitle of host publicationthe 19th British HCI Group annual conference, proceedings
EditorsLachlan MacKinnon, Olav Bertelsen, Nick Bryan-Kinns
PublisherBritish Computer Society
Pages173-178
Number of pages6
Volume2
ISBN (Print)1902505697
Publication statusPublished - 2005
Externally publishedYes
Event19th British HCI Group Annual Conference: The bigger picture - Napier University, Edinburgh, United Kingdom
Duration: 5 Sep 20059 Sep 2005
http://www.bcs-hci.org.uk/hci2005/

Conference

Conference19th British HCI Group Annual Conference
Abbreviated titleHCI 2005
CountryUnited Kingdom
CityEdinburgh
Period5/09/059/09/05
Internet address

Fingerprint

Asynchronous transfer mode
Self-service technology
China
Usability
New markets
Redesign
Acceptance
Research methods

Cite this

Liu, Z., Coventry, L., White, R., Wu, H., & Johnson, G. (2005). Self-service technology in China: exploring usability and consumer issues. In L. MacKinnon, O. Bertelsen, & N. Bryan-Kinns (Eds.), The bigger picture: the 19th British HCI Group annual conference, proceedings (Vol. 2, pp. 173-178). British Computer Society.
Liu, Zhengjie ; Coventry, Lynne ; White, Rachel ; Wu, Huijuan ; Johnson, Graham. / Self-service technology in China : exploring usability and consumer issues. The bigger picture: the 19th British HCI Group annual conference, proceedings. editor / Lachlan MacKinnon ; Olav Bertelsen ; Nick Bryan-Kinns. Vol. 2 British Computer Society, 2005. pp. 173-178
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Liu, Z, Coventry, L, White, R, Wu, H & Johnson, G 2005, Self-service technology in China: exploring usability and consumer issues. in L MacKinnon, O Bertelsen & N Bryan-Kinns (eds), The bigger picture: the 19th British HCI Group annual conference, proceedings. vol. 2, British Computer Society, pp. 173-178, 19th British HCI Group Annual Conference, Edinburgh, United Kingdom, 5/09/05.

Self-service technology in China : exploring usability and consumer issues. / Liu, Zhengjie; Coventry, Lynne; White, Rachel; Wu, Huijuan; Johnson, Graham.

The bigger picture: the 19th British HCI Group annual conference, proceedings. ed. / Lachlan MacKinnon; Olav Bertelsen; Nick Bryan-Kinns. Vol. 2 British Computer Society, 2005. p. 173-178.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

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AU - White, Rachel

AU - Wu, Huijuan

AU - Johnson, Graham

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AB - Introducing new technology into new markets can be problematic if that technology does not fit in with the expectations and behaviours of the new user group. This research explored the issues with expanding the use of ATMs in China. A collaborative exploration was carried out using multiple research methods. This research highlighted key areas which could have resulted in poor use and acceptance of the ATM in China. Carrying out this research before release allowed these issues to be identified and redesigns evaluated before the release of the product.

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Liu Z, Coventry L, White R, Wu H, Johnson G. Self-service technology in China: exploring usability and consumer issues. In MacKinnon L, Bertelsen O, Bryan-Kinns N, editors, The bigger picture: the 19th British HCI Group annual conference, proceedings. Vol. 2. British Computer Society. 2005. p. 173-178