Self-service technology in China: exploring usability and consumer issues

Zhengjie Liu; Lynne Coventry; Rachel White; Huijuan Wu; Graham Johnson

Self-service technology in China: exploring usability and consumer issues

Zhengjie Liu, Lynne Coventry, Rachel White, Huijuan Wu, Graham Johnson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Introducing new technology into new markets can be problematic if that technology does not fit in with the expectations and behaviours of the new user group. This research explored the issues with expanding the use of ATMs in China. A collaborative exploration was carried out using multiple research methods. This research highlighted key areas which could have resulted in poor use and acceptance of the ATM in China. Carrying out this research before release allowed these issues to be identified and redesigns evaluated before the release of the product.

Original language	English
Title of host publication	The bigger picture
Subtitle of host publication	the 19th British HCI Group annual conference, proceedings
Editors	Lachlan MacKinnon, Olav Bertelsen, Nick Bryan-Kinns
Publisher	British Computer Society
Pages	173-178
Number of pages	6
Volume	2
ISBN (Print)	1902505697
Publication status	Published - 2005
Externally published	Yes
Event	19th British HCI Group Annual Conference: The bigger picture - Napier University, Edinburgh, United Kingdom Duration: 5 Sep 2005 → 9 Sep 2005 http://www.bcs-hci.org.uk/hci2005/

Conference

Conference	19th British HCI Group Annual Conference
Abbreviated title	HCI 2005
Country	United Kingdom
City	Edinburgh
Period	5/09/05 → 9/09/05
Internet address	http://www.bcs-hci.org.uk/hci2005/

Fingerprint Dive into the research topics of 'Self-service technology in China: exploring usability and consumer issues'. Together they form a unique fingerprint.

Cite this

@inproceedings{0e613396b3f1418f844d8cd7614166ce,

title = "Self-service technology in China: exploring usability and consumer issues",

abstract = "Introducing new technology into new markets can be problematic if that technology does not fit in with the expectations and behaviours of the new user group. This research explored the issues with expanding the use of ATMs in China. A collaborative exploration was carried out using multiple research methods. This research highlighted key areas which could have resulted in poor use and acceptance of the ATM in China. Carrying out this research before release allowed these issues to be identified and redesigns evaluated before the release of the product.",

author = "Zhengjie Liu and Lynne Coventry and Rachel White and Huijuan Wu and Graham Johnson",

year = "2005",

language = "English",

isbn = "1902505697",

volume = "2",

pages = "173--178",

editor = "Lachlan MacKinnon and Olav Bertelsen and Nick Bryan-Kinns",

booktitle = "The bigger picture",

publisher = "British Computer Society",

note = "19th British HCI Group Annual Conference : The bigger picture, HCI 2005 ; Conference date: 05-09-2005 Through 09-09-2005",

url = "http://www.bcs-hci.org.uk/hci2005/",

}

Liu, Z, Coventry, L, White, R, Wu, H & Johnson, G 2005, Self-service technology in China: exploring usability and consumer issues. in L MacKinnon, O Bertelsen & N Bryan-Kinns (eds), The bigger picture: the 19th British HCI Group annual conference, proceedings. vol. 2, British Computer Society, pp. 173-178, 19th British HCI Group Annual Conference, Edinburgh, United Kingdom, 5/09/05.

Self-service technology in China : exploring usability and consumer issues. / Liu, Zhengjie; Coventry, Lynne; White, Rachel; Wu, Huijuan; Johnson, Graham.

The bigger picture: the 19th British HCI Group annual conference, proceedings. ed. / Lachlan MacKinnon; Olav Bertelsen; Nick Bryan-Kinns. Vol. 2 British Computer Society, 2005. p. 173-178.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Self-service technology in China

T2 - 19th British HCI Group Annual Conference

AU - Liu, Zhengjie

AU - Coventry, Lynne

AU - White, Rachel

AU - Wu, Huijuan

AU - Johnson, Graham

PY - 2005

Y1 - 2005

N2 - Introducing new technology into new markets can be problematic if that technology does not fit in with the expectations and behaviours of the new user group. This research explored the issues with expanding the use of ATMs in China. A collaborative exploration was carried out using multiple research methods. This research highlighted key areas which could have resulted in poor use and acceptance of the ATM in China. Carrying out this research before release allowed these issues to be identified and redesigns evaluated before the release of the product.

AB - Introducing new technology into new markets can be problematic if that technology does not fit in with the expectations and behaviours of the new user group. This research explored the issues with expanding the use of ATMs in China. A collaborative exploration was carried out using multiple research methods. This research highlighted key areas which could have resulted in poor use and acceptance of the ATM in China. Carrying out this research before release allowed these issues to be identified and redesigns evaluated before the release of the product.

M3 - Conference contribution

SN - 1902505697

VL - 2

SP - 173

EP - 178

BT - The bigger picture

A2 - MacKinnon, Lachlan

A2 - Bertelsen, Olav

A2 - Bryan-Kinns, Nick

PB - British Computer Society

Y2 - 5 September 2005 through 9 September 2005

ER -