The ABCD of usability testing

Research output: Chapter in Book/Report/Conference proceedingConference contribution

22 Downloads (Pure)


We introduce a methodology for tracking and auditing feedback, errors and suggestions for software packages. This short paper describes how we innovate on the evaluation mechanism, introducing an (Antecedent, Barrier, Consequence and Development) ABCD form, embedded within an eParticipation platform to enable end users to easily report on any usability issues. This methodology will be utilised to improve the STEP cloud eParticipation platform (part of the current STEP Horizon2020 project The platform is currently being piloted in real life contexts, with the participation of public authorities that are integrating the eParticipation platform into their regular decision-making practices. The project is involving young people, through engagement and motivation strategies and giving them a voice in Environmental decision making at the local level. The pilot evaluation aims to demonstrate how open engagement needs to be embedded within public sector processes and the usability methodology reported here will help to identify the key barriers for wide scale deployment of the platform.
Original languageEnglish
Title of host publicationProceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
EditorsLynne Hall, Tom Flint, Suzy O'Hara, Phil Turner
PublisherBCS, The Chartered Institute for IT
Number of pages5
Publication statusPublished - 6 Mar 2018
Event31st British Human Computer Interaction Conference: Digital Make Believe - University of Sunderland, St Peters Campus, Sunderland, United Kingdom
Duration: 2 Jul 20175 Jul 2017
Conference number: 31


Conference31st British Human Computer Interaction Conference
Abbreviated titleBritish HCI 2017
CountryUnited Kingdom
Internet address


Cite this

Forbes, P., De Paoli, S., & Scott-Brown, K. C. (2018). The ABCD of usability testing. In L. Hall, T. Flint, S. O'Hara, & P. Turner (Eds.), Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) BCS, The Chartered Institute for IT.