The ABCD of usability testing

Paula Forbes; Stefano De Paoli; Kenneth C. Scott-Brown

doi:10.14236/ewic/HCI2017.3

The ABCD of usability testing

Paula Forbes, Stefano De Paoli, Kenneth C. Scott-Brown

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Abstract

We introduce a methodology for tracking and auditing feedback, errors and suggestions for software packages. This short paper describes how we innovate on the evaluation mechanism, introducing an (Antecedent, Barrier, Consequence and Development) ABCD form, embedded within an eParticipation platform to enable end users to easily report on any usability issues. This methodology will be utilised to improve the STEP cloud eParticipation platform (part of the current STEP Horizon2020 project http://step4youth.eu. The platform is currently being piloted in real life contexts, with the participation of public authorities that are integrating the eParticipation platform into their regular decision-making practices. The project is involving young people, through engagement and motivation strategies and giving them a voice in Environmental decision making at the local level. The pilot evaluation aims to demonstrate how open engagement needs to be embedded within public sector processes and the usability methodology reported here will help to identify the key barriers for wide scale deployment of the platform.

Original language	English
Title of host publication	Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
Editors	Lynne Hall, Tom Flint, Suzy O'Hara, Phil Turner
Publisher	BCS Learning & Development Ltd.
Number of pages	4
DOIs	https://doi.org/10.14236/ewic/HCI2017.3
Publication status	Published - 6 Mar 2018
Event	31st British Human Computer Interaction Conference: Digital Make Believe - University of Sunderland, St Peters Campus, Sunderland, United Kingdom Duration: 2 Jul 2017 → 5 Jul 2017 Conference number: 31 http://hci2017.bcs.org/

Publication series

Name	Electronic Workshops in Computing (eWiC)
Publisher	BCS Learning & Development
ISSN (Print)	1477-9358

Conference

Conference	31st British Human Computer Interaction Conference
Abbreviated title	British HCI 2017
Country/Territory	United Kingdom
City	Sunderland
Period	2/07/17 → 5/07/17
Internet address	http://hci2017.bcs.org/

Keywords

Usability
Feedback
Design
HCI

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Scott-Brown_ABCDofUsabilityTesting_Published_2017Final published version, 462 KB

https://www.scienceopen.com/document?vid=ea92625a-de15-46e3-9805-a51c53344599Licence: CC BY

Cite this

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title = "The ABCD of usability testing",

abstract = "We introduce a methodology for tracking and auditing feedback, errors and suggestions for software packages. This short paper describes how we innovate on the evaluation mechanism, introducing an (Antecedent, Barrier, Consequence and Development) ABCD form, embedded within an eParticipation platform to enable end users to easily report on any usability issues. This methodology will be utilised to improve the STEP cloud eParticipation platform (part of the current STEP Horizon2020 project http://step4youth.eu. The platform is currently being piloted in real life contexts, with the participation of public authorities that are integrating the eParticipation platform into their regular decision-making practices. The project is involving young people, through engagement and motivation strategies and giving them a voice in Environmental decision making at the local level. The pilot evaluation aims to demonstrate how open engagement needs to be embedded within public sector processes and the usability methodology reported here will help to identify the key barriers for wide scale deployment of the platform. ",

author = "Paula Forbes and \{De Paoli\}, Stefano and Scott-Brown, \{Kenneth C.\}",

year = "2018",

month = mar,

day = "6",

doi = "10.14236/ewic/HCI2017.3",

language = "English",

series = "Electronic Workshops in Computing (eWiC)",

publisher = "BCS Learning \& Development Ltd.",

editor = "Lynne Hall and Flint, \{Tom \} and O'Hara, \{Suzy \} and Phil Turner",

booktitle = "Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)",

note = "31st British Human Computer Interaction Conference : Digital Make Believe, British HCI 2017 ; Conference date: 02-07-2017 Through 05-07-2017",

url = "http://hci2017.bcs.org/",

}

Forbes, P, De Paoli, S & Scott-Brown, KC 2018, The ABCD of usability testing. in L Hall, T Flint, S O'Hara & P Turner (eds), Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017). Electronic Workshops in Computing (eWiC), BCS Learning & Development Ltd., 31st British Human Computer Interaction Conference, Sunderland, United Kingdom, 2/07/17. https://doi.org/10.14236/ewic/HCI2017.3

The ABCD of usability testing. / Forbes, Paula; De Paoli, Stefano; Scott-Brown, Kenneth C.
Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017). ed. / Lynne Hall; Tom Flint; Suzy O'Hara; Phil Turner. BCS Learning & Development Ltd., 2018. (Electronic Workshops in Computing (eWiC)).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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The ABCD of usability testing

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

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