@inproceedings{9a7a1ce61fee47c98eebfdec86153cc2,
title = "The behavioural impact of a visually represented virtual assistant in a selfservice checkout context",
abstract = "Our research investigated whether the presence of an interface agent - or virtual assistant (VA) - in a self-service checkout context has behavioural effects on the transaction process during particular tasks. While many participants claimed to have not noticed a VA within the self-service interface, behaviour was still affected, i.e. fewer people made errors with the VA present than in the voice-only and control conditions. The results are explained as reflective of an unconscious observation of non-verbal cues exhibited by the VA. The results are discussed in relation to possible behavioural outcomes of VA presence.",
author = "Payne, {Jeunese A.} and Johnson, {Graham I.} and Andrea Szymkowiak",
year = "2011",
month = jul,
day = "1",
doi = "10.14236/ewic/HCI2011.28",
language = "English",
series = "Electronic Workshops in Computing (eWiC)",
publisher = "BCS Learning & Development Ltd.",
pages = "58--63",
booktitle = "Proceedings of HCI 2011 the 25th BCS Conference on Human Computer Interaction",
note = "25th BCS onference on Human Computer Interaction, HCI 2011 ; Conference date: 04-07-2011 Through 08-07-2011",
}