Abstract
Our research investigated whether the presence of an interface agent - or virtual assistant (VA) - in a self-service checkout context has behavioural effects on the transaction process during particular tasks. While many participants claimed to have not noticed a VA within the self-service interface, behaviour was still affected, i.e. fewer people made errors with the VA present than in the voice-only and control conditions. The results are explained as reflective of an unconscious observation of non-verbal cues exhibited by the VA. The results are discussed in relation to possible behavioural outcomes of VA presence.
Original language | English |
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Title of host publication | Proceedings of HCI 2011 the 25th BCS Conference on Human Computer Interaction |
Publisher | BCS Learning & Development Ltd. |
Pages | 58-63 |
Number of pages | 6 |
DOIs | |
Publication status | Published - 1 Jul 2011 |
Event | 25th BCS onference on Human Computer Interaction, HCI 2011 - Newcastle Upon Tyne, United Kingdom Duration: 4 Jul 2011 → 8 Jul 2011 |
Publication series
Name | Electronic Workshops in Computing (eWiC) |
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Publisher | BCS Learning & Development |
ISSN (Print) | 1477-9358 |
Conference
Conference | 25th BCS onference on Human Computer Interaction, HCI 2011 |
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Country/Territory | United Kingdom |
City | Newcastle Upon Tyne |
Period | 4/07/11 → 8/07/11 |
Keywords
- Psychology
- Performance
- Error rates
- Self-service
- Interface agent
- Virtual assistant
Student Theses
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Applied psychology in human-computer interaction: the social impact of a virtual assistant's gender and human-likeness in self-service
Author: Payne, J., Mar 2014Supervisor: Szymkowiak, A. (Supervisor) & Carson, L. (Supervisor)
Student thesis: Doctoral Thesis