The strategic role of design in supporting knowledge exchange

Jennifer Ballie*, Suzanne Prior

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

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    Within the last decade design has had a strategic role in tackling escalating environmental, social and economic problems. Through design thinking, creative methods have been applied to problem solving in a process of collaboration and designers working in new territories and knowledge domains. As the designer has moved further afield the method of Knowledge Exchange (KE) has become more recognised as a democratic approach to collaboration with the ethos that everyone has something creative and productive to offer. This paper provides reflections on early stage findings from a strategic design innovation process in which collaborative partnerships between academics, SMEs and designers emerged through KE and suggests that there is value to be had from using design strategically for not only those from a business or academic background but also for those from the design community and points to a need for more training for designers from all disciplines in how to use design strategically.
    Original languageEnglish
    Title of host publicationServDes.2014 proceedings
    Subtitle of host publicationservice futures
    EditorsDaniela Sangiorgi, David Hands, Emma Murphy
    Place of PublicationLinköping
    PublisherLinkoping University Electronic Press
    Number of pages5
    ISBN (Print)9789175192802
    Publication statusPublished - 2014
    Event4th Service Design and Service Innovation Conference - Lancaster University, Lancaster, United Kingdom
    Duration: 9 Apr 201411 Apr 2014
    Conference number: 4th

    Publication series

    NameLinköping Electronic Conference Proceedings
    PublisherLinköping University Electronic Press
    ISSN (Print)1650-3686
    ISSN (Electronic)1650-3686


    Conference4th Service Design and Service Innovation Conference
    Abbreviated titleServDes. 2014
    Country/TerritoryUnited Kingdom


    • Design thinking
    • Knowledge exchange
    • Collaboration


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