This paper presents a preliminary evaluation of Alice, a chatterbot designed in order to elicit anthropomorphic attributions and emotional reactions from those who chat to ‘her’. The analysis is based on both transcripts of the interaction and user comments collected in a focus group. Results suggest that the introduction of explicit anthropomorphism in HumanComputer Interaction (HCI) is a complex phenomenon, which could generate strong negative reactions from the part of the user. The finding also demonstrates the importance of placing the development of user interfaces within a social framework as the technology tends to establish relationships with users.
|Title of host publication||Proceedings of The International Conference on Affective Human Factors Design|
|Editors||Martin G. Helander, Halimahtun M. Khalid, Ming Po Tham|
|Place of Publication||London|
|Publisher||ASEAN Academic Press|
|Number of pages||8|
|Publication status||Published - 2001|
|Event||Second International Conference on Affective Human Factor Design, Singapore, 27–29 June - Singapore, Singapore|
Duration: 27 Jun 2001 → 29 Jun 2001
Conference number: 2nd
|Conference||Second International Conference on Affective Human Factor Design, Singapore, 27–29 June|
|Abbreviated title||CHAD 2001|
|Period||27/06/01 → 29/06/01|
De Angeli, A., Johnson, G. I., & Coventry, L. (2001). The unfriendly user: exploring social reactions to chatterbots. In M. G. Helander, H. M. Khalid, & M. P. Tham (Eds.), Proceedings of The International Conference on Affective Human Factors Design (pp. 467–474). ASEAN Academic Press.