The unfriendly user: exploring social reactions to chatterbots

Antonella De Angeli, Graham I. Johnson, Lynne Coventry

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper presents a preliminary evaluation of Alice, a chatterbot designed in order to elicit anthropomorphic attributions and emotional reactions from those who chat to ‘her’. The analysis is based on both transcripts of the interaction and user comments collected in a focus group. Results suggest that the introduction of explicit anthropomorphism in HumanComputer Interaction (HCI) is a complex phenomenon, which could generate strong negative reactions from the part of the user. The finding also demonstrates the importance of placing the development of user interfaces within a social framework as the technology tends to establish relationships with users.
Original languageEnglish
Title of host publicationProceedings of The International Conference on Affective Human Factors Design
EditorsMartin G. Helander, Halimahtun M. Khalid, Ming Po Tham
Place of PublicationLondon
PublisherASEAN Academic Press
Pages467–474
Number of pages8
ISBN (Print)9781901919288
Publication statusPublished - 2001
EventSecond International Conference on Affective Human Factor Design, Singapore, 27–29 June - Singapore, Singapore
Duration: 27 Jun 200129 Jun 2001
Conference number: 2nd

Conference

ConferenceSecond International Conference on Affective Human Factor Design, Singapore, 27–29 June
Abbreviated titleCHAD 2001
CountrySingapore
CitySingapore
Period27/06/0129/06/01

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analysis
evaluation
social framework

Cite this

De Angeli, A., Johnson, G. I., & Coventry, L. (2001). The unfriendly user: exploring social reactions to chatterbots. In M. G. Helander, H. M. Khalid, & M. P. Tham (Eds.), Proceedings of The International Conference on Affective Human Factors Design (pp. 467–474). London: ASEAN Academic Press.
De Angeli, Antonella ; Johnson, Graham I. ; Coventry, Lynne. / The unfriendly user : exploring social reactions to chatterbots. Proceedings of The International Conference on Affective Human Factors Design. editor / Martin G. Helander ; Halimahtun M. Khalid ; Ming Po Tham. London : ASEAN Academic Press, 2001. pp. 467–474
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De Angeli, A, Johnson, GI & Coventry, L 2001, The unfriendly user: exploring social reactions to chatterbots. in MG Helander, HM Khalid & MP Tham (eds), Proceedings of The International Conference on Affective Human Factors Design. ASEAN Academic Press, London, pp. 467–474, Second International Conference on Affective Human Factor Design, Singapore, 27–29 June, Singapore, Singapore, 27/06/01.

The unfriendly user : exploring social reactions to chatterbots. / De Angeli, Antonella; Johnson, Graham I.; Coventry, Lynne.

Proceedings of The International Conference on Affective Human Factors Design. ed. / Martin G. Helander; Halimahtun M. Khalid; Ming Po Tham. London : ASEAN Academic Press, 2001. p. 467–474.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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De Angeli A, Johnson GI, Coventry L. The unfriendly user: exploring social reactions to chatterbots. In Helander MG, Khalid HM, Tham MP, editors, Proceedings of The International Conference on Affective Human Factors Design. London: ASEAN Academic Press. 2001. p. 467–474