Abstract
This paper describes a practical method for evaluating the usability of human-computer interfaces. The paper specifies the requirements of such a method, and then outlines our work in developing a method to meet this specification. The method is based on the conduct of realistic tasks with an interactive system and the subsequent systematic elicitation of end-users' and designers' reactions to the interface using a criterion-based evaluation checklist.
Two practical examples are used to illustrate development of the method: (a) evaluation of a prototype production scheduling system, and (b) comparative assessment of the usability of three prototype user interfaces to a public-access database. The paper discusses some issues raised by the method and considers how it can be further developed.
| Original language | English |
|---|---|
| Pages (from-to) | 255-260 |
| Number of pages | 6 |
| Journal | Applied Ergonomics |
| Volume | 20 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - Dec 1989 |
| Externally published | Yes |
Keywords
- Computers
- Human-computer interaction
- Criterion-based evaluation