Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI), Prague, Czech Republic, August, 2011 |
| Editors | Miloš Kudělka, Jaroslav Pokorný, Václav Snášel, Ajith Abraham |
| Place of Publication | London |
| Publisher | Springer-Verlag |
| Pages | 3-12 |
| Number of pages | 10 |
| ISBN (Electronic) | 9783642316036 |
| ISBN (Print) | 9783642316029 |
| DOIs | |
| Publication status | Published - 2013 |
| Event | Third Intelligent Human Computer Interaction - Prague, Czech Republic Duration: 28 Aug 2011 → 30 Aug 2011 |
Publication series
| Name | Advances in Intelligent Systems and Computing |
|---|---|
| Publisher | Springer-Verlag |
| Volume | 179 |
| ISSN (Print) | 2194-5357 |
| ISSN (Electronic) | 2194-5365 |
Conference
| Conference | Third Intelligent Human Computer Interaction |
|---|---|
| Abbreviated title | IHCI 2011 |
| Country | Czech Republic |
| City | Prague |
| Period | 28/08/11 → 30/08/11 |
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Towards an affective self-service agent. / Martin, Christopher J.; Archibald, Jacqueline; Ball, Leslie; Carson, Lloyd.
Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI), Prague, Czech Republic, August, 2011. ed. / Miloš Kudělka; Jaroslav Pokorný; Václav Snášel; Ajith Abraham. London : Springer-Verlag, 2013. p. 3-12 (Advances in Intelligent Systems and Computing; Vol. 179).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - Towards an affective self-service agent
AU - Martin, Christopher J.
AU - Archibald, Jacqueline
AU - Ball, Leslie
AU - Carson, Lloyd
PY - 2013
Y1 - 2013
N2 - While emotional intelligence plays a key role in facilitating satisfactory interactions between people, its application is both underexplored and underexploited in human–computer interaction. Self-service technology is increasingly being incorporated by goods and service providers, however user satisfaction is still less than ideal. Studies have been carried out in which an affective embodied agent has been found to reduce frustration in users of interactive computer systems. This paper presents a preliminary study as a part of research aimed at designing and implementing an agent which detects negative emotions in a human user and expresses its own emotional reaction with the aim of improving the user’s mood and therefore their level of satisfaction in the context of a self-service interaction. We describe a study to determine customer facial expressions using facial Action Units (AUs) during interactions with self-service supermarket checkouts. Our preliminary results indicate that AU 23 and AU 24 were displayed with particular frequency.
AB - While emotional intelligence plays a key role in facilitating satisfactory interactions between people, its application is both underexplored and underexploited in human–computer interaction. Self-service technology is increasingly being incorporated by goods and service providers, however user satisfaction is still less than ideal. Studies have been carried out in which an affective embodied agent has been found to reduce frustration in users of interactive computer systems. This paper presents a preliminary study as a part of research aimed at designing and implementing an agent which detects negative emotions in a human user and expresses its own emotional reaction with the aim of improving the user’s mood and therefore their level of satisfaction in the context of a self-service interaction. We describe a study to determine customer facial expressions using facial Action Units (AUs) during interactions with self-service supermarket checkouts. Our preliminary results indicate that AU 23 and AU 24 were displayed with particular frequency.
U2 - 10.1007/978-3-642-31603-6_1
DO - 10.1007/978-3-642-31603-6_1
M3 - Conference contribution
SN - 9783642316029
T3 - Advances in Intelligent Systems and Computing
SP - 3
EP - 12
BT - Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI), Prague, Czech Republic, August, 2011
A2 - Kudělka, Miloš
A2 - Pokorný, Jaroslav
A2 - Snášel, Václav
A2 - Abraham, Ajith
PB - Springer-Verlag
CY - London
ER -