Trust in 'E': users' trust in information resources in the web environment

Alison J. Pickard, Pat Gannon-Leary, Lynne Coventry

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)


The paper describes a Joint Information Systems Committee (JISC)-funded project, conducted by a cross-disciplinary team, examining trust in information resources in the web environment employing a literature review and online Delphi study with follow-up community consultation. A tool was developed from analysis of the literature and discussed in the consultation. Elements comprising the tool include external factors, internal factors and user's cognitive state. Each element is detailed and discussion focuses on the key issues of risk and return on investment as perceived by stakeholders.

Original languageEnglish
Title of host publicationENTERprise Information Systems
Subtitle of host publicationInternational Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part II
EditorsJoão Eduardo Quintela Varajão, Maria Manuela Cruz-Cunha, Goran D. Putnik, António Trigo
Place of PublicationBerlin
Number of pages10
ISBN (Electronic)9783642164194
ISBN (Print)9783642164187
Publication statusPublished - 2 Dec 2010
Externally publishedYes
EventInternational Conference on ENTERprise Information Systems - Viana do Castelo, Portugal
Duration: 20 Oct 201022 Oct 2010

Publication series

NameCommunications in Computer and Information Science (CCIS)
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


ConferenceInternational Conference on ENTERprise Information Systems
Abbreviated titleCENTERIS 2010
CityViana do Castelo


  • Trust
  • Information environment
  • Return on investment
  • Risk


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