Usability and biometric verification at the ATM interface

Lynne Coventry*, Antonella De Angeli, Graham Johnson

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

68 Citations (Scopus)

Abstract

This paper describes some of the consumer-driven usability research conducted by NCR Self Service Strategic Solutions in the development of an understanding of usability and user acceptance of leading-edge biometrics verification techniques. We discuss biometric techniques in general and focus upon the usability phases and issues, associated with iris verification technology at the Automated Teller Machine (ATM) user interface. The paper concludes with a review of some of the major research issues encountered, and an outline of future work in the area.

Original languageEnglish
Title of host publicationCHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery (ACM)
Pages153-160
Number of pages8
ISBN (Print)1581136307
DOIs
Publication statusPublished - 28 Jul 2003
Externally publishedYes
EventThe CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems - Ft. Lauderdale, FL, United States
Duration: 5 Apr 200310 Apr 2003

Conference

ConferenceThe CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems
CountryUnited States
CityFt. Lauderdale, FL
Period5/04/0310/04/03

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  • Cite this

    Coventry, L., De Angeli, A., & Johnson, G. (2003). Usability and biometric verification at the ATM interface. In CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 153-160). Association for Computing Machinery (ACM). https://doi.org/10.1145/642611.642639