Usability and biometric verification at the ATM interface

Lynne Coventry; Antonella De Angeli; Graham Johnson

doi:10.1145/642611.642639

Usability and biometric verification at the ATM interface

Lynne Coventry^*, Antonella De Angeli, Graham Johnson

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

85 Citations (Scopus)

Abstract

This paper describes some of the consumer-driven usability research conducted by NCR Self Service Strategic Solutions in the development of an understanding of usability and user acceptance of leading-edge biometrics verification techniques. We discuss biometric techniques in general and focus upon the usability phases and issues, associated with iris verification technology at the Automated Teller Machine (ATM) user interface. The paper concludes with a review of some of the major research issues encountered, and an outline of future work in the area.

Original language	English
Title of host publication	CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Place of Publication	New York
Publisher	Association for Computing Machinery (ACM)
Pages	153-160
Number of pages	8
ISBN (Print)	1581136307
DOIs	https://doi.org/10.1145/642611.642639
Publication status	Published - 5 Apr 2003
Externally published	Yes
Event	The CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems - Ft. Lauderdale, FL, United States Duration: 5 Apr 2003 → 10 Apr 2003

Conference

Conference	The CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems
Country/Territory	United States
City	Ft. Lauderdale, FL
Period	5/04/03 → 10/04/03

Keywords

Biometrics technology
IRIS verification
Usability techniques
ATMs

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10.1145/642611.642639

Cite this

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title = "Usability and biometric verification at the ATM interface",

abstract = "This paper describes some of the consumer-driven usability research conducted by NCR Self Service Strategic Solutions in the development of an understanding of usability and user acceptance of leading-edge biometrics verification techniques. We discuss biometric techniques in general and focus upon the usability phases and issues, associated with iris verification technology at the Automated Teller Machine (ATM) user interface. The paper concludes with a review of some of the major research issues encountered, and an outline of future work in the area.",

author = "Lynne Coventry and {De Angeli}, Antonella and Graham Johnson",

year = "2003",

month = apr,

day = "5",

doi = "10.1145/642611.642639",

language = "English",

isbn = "1581136307 ",

pages = "153--160",

booktitle = "CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems",

publisher = "Association for Computing Machinery (ACM)",

address = "United States",

note = "The CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems ; Conference date: 05-04-2003 Through 10-04-2003",

}

Coventry, L, De Angeli, A & Johnson, G 2003, Usability and biometric verification at the ATM interface. in CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), New York, pp. 153-160, The CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems, Ft. Lauderdale, FL, United States, 5/04/03. https://doi.org/10.1145/642611.642639

TY - GEN

T1 - Usability and biometric verification at the ATM interface

AU - Coventry, Lynne

AU - De Angeli, Antonella

AU - Johnson, Graham

PY - 2003/4/5

Y1 - 2003/4/5

N2 - This paper describes some of the consumer-driven usability research conducted by NCR Self Service Strategic Solutions in the development of an understanding of usability and user acceptance of leading-edge biometrics verification techniques. We discuss biometric techniques in general and focus upon the usability phases and issues, associated with iris verification technology at the Automated Teller Machine (ATM) user interface. The paper concludes with a review of some of the major research issues encountered, and an outline of future work in the area.

AB - This paper describes some of the consumer-driven usability research conducted by NCR Self Service Strategic Solutions in the development of an understanding of usability and user acceptance of leading-edge biometrics verification techniques. We discuss biometric techniques in general and focus upon the usability phases and issues, associated with iris verification technology at the Automated Teller Machine (ATM) user interface. The paper concludes with a review of some of the major research issues encountered, and an outline of future work in the area.

U2 - 10.1145/642611.642639

DO - 10.1145/642611.642639

M3 - Conference contribution

AN - SCOPUS:0037699592

SN - 1581136307

SP - 153

EP - 160

BT - CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery (ACM)

CY - New York

T2 - The CHI 2003 New Horizons Conference Proceedings: Conference on Human Factors in Computing Systems

Y2 - 5 April 2003 through 10 April 2003

ER -

Usability and biometric verification at the ATM interface

Abstract

Conference

Keywords

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Cite this