User experience at NCR: an organisational overview

Phil N. Day*, Graham I. Johnson, Charlie Rohan, Chris Riley, Maggie Carlisle

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

In this paper the role of user experience (UX) in a large multinational corporation is presented in an historical perspective with recent organisational changes being described that have resulted in the UX role being placed in a central corporate team. Some examples are selected to illustrate a portion of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. A working definition of user experience is then described that reflects the recent changes that the user experience role has had in our organisation, with this definition being compared with existing definitions of usability. The paper then concludes with reflections on the UX role within a large organisation, and presents some thoughts on how the UX role could be developed in the future. related context upon individual gaze and action during a collaborative Tetris game. Results show that experts as well as novices adapt their playing style when interacting in mixed ability pairs. We also present machine learning results about the prediction of player’s social context.

Original languageEnglish
Title of host publicationProceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010
PublisherBCS Learning & Development Ltd.
Pages195-203
Number of pages9
ISBN (Print) 9781780171302
Publication statusPublished - 6 Sep 2010
Externally publishedYes
Event2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010 - Dundee, United Kingdom
Duration: 6 Sep 201010 Sep 2010

Conference

Conference2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010
CountryUnited Kingdom
CityDundee
Period6/09/1010/09/10

Fingerprint

Learning systems
Industry

Cite this

Day, P. N., Johnson, G. I., Rohan, C., Riley, C., & Carlisle, M. (2010). User experience at NCR: an organisational overview. In Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010 (pp. 195-203). BCS Learning & Development Ltd..
Day, Phil N. ; Johnson, Graham I. ; Rohan, Charlie ; Riley, Chris ; Carlisle, Maggie. / User experience at NCR : an organisational overview. Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010. BCS Learning & Development Ltd., 2010. pp. 195-203
@inproceedings{3e39c2261a3e444a80d77332ed566954,
title = "User experience at NCR: an organisational overview",
abstract = "In this paper the role of user experience (UX) in a large multinational corporation is presented in an historical perspective with recent organisational changes being described that have resulted in the UX role being placed in a central corporate team. Some examples are selected to illustrate a portion of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. A working definition of user experience is then described that reflects the recent changes that the user experience role has had in our organisation, with this definition being compared with existing definitions of usability. The paper then concludes with reflections on the UX role within a large organisation, and presents some thoughts on how the UX role could be developed in the future. related context upon individual gaze and action during a collaborative Tetris game. Results show that experts as well as novices adapt their playing style when interacting in mixed ability pairs. We also present machine learning results about the prediction of player’s social context.",
author = "Day, {Phil N.} and Johnson, {Graham I.} and Charlie Rohan and Chris Riley and Maggie Carlisle",
year = "2010",
month = "9",
day = "6",
language = "English",
isbn = "9781780171302",
pages = "195--203",
booktitle = "Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010",
publisher = "BCS Learning & Development Ltd.",

}

Day, PN, Johnson, GI, Rohan, C, Riley, C & Carlisle, M 2010, User experience at NCR: an organisational overview. in Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010. BCS Learning & Development Ltd., pp. 195-203, 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010, Dundee, United Kingdom, 6/09/10.

User experience at NCR : an organisational overview. / Day, Phil N.; Johnson, Graham I.; Rohan, Charlie; Riley, Chris; Carlisle, Maggie.

Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010. BCS Learning & Development Ltd., 2010. p. 195-203.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - User experience at NCR

T2 - an organisational overview

AU - Day, Phil N.

AU - Johnson, Graham I.

AU - Rohan, Charlie

AU - Riley, Chris

AU - Carlisle, Maggie

PY - 2010/9/6

Y1 - 2010/9/6

N2 - In this paper the role of user experience (UX) in a large multinational corporation is presented in an historical perspective with recent organisational changes being described that have resulted in the UX role being placed in a central corporate team. Some examples are selected to illustrate a portion of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. A working definition of user experience is then described that reflects the recent changes that the user experience role has had in our organisation, with this definition being compared with existing definitions of usability. The paper then concludes with reflections on the UX role within a large organisation, and presents some thoughts on how the UX role could be developed in the future. related context upon individual gaze and action during a collaborative Tetris game. Results show that experts as well as novices adapt their playing style when interacting in mixed ability pairs. We also present machine learning results about the prediction of player’s social context.

AB - In this paper the role of user experience (UX) in a large multinational corporation is presented in an historical perspective with recent organisational changes being described that have resulted in the UX role being placed in a central corporate team. Some examples are selected to illustrate a portion of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. A working definition of user experience is then described that reflects the recent changes that the user experience role has had in our organisation, with this definition being compared with existing definitions of usability. The paper then concludes with reflections on the UX role within a large organisation, and presents some thoughts on how the UX role could be developed in the future. related context upon individual gaze and action during a collaborative Tetris game. Results show that experts as well as novices adapt their playing style when interacting in mixed ability pairs. We also present machine learning results about the prediction of player’s social context.

M3 - Conference contribution

AN - SCOPUS:84930272232

SN - 9781780171302

SP - 195

EP - 203

BT - Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010

PB - BCS Learning & Development Ltd.

ER -

Day PN, Johnson GI, Rohan C, Riley C, Carlisle M. User experience at NCR: an organisational overview. In Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010. BCS Learning & Development Ltd. 2010. p. 195-203