Users’ mental models of automated teller machines: an exploratory study

R.L. Henneman, M. Knutson, G. I. Johnson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationProceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93
Place of PublicationHolmdel, NJ
PublisherAT&T Bell Laboratories
Pages53-57
Number of pages5
Publication statusPublished - 1993
Externally publishedYes
EventAnnual AT&T Human Factors and Behavioral Sciences Symposium -
Duration: 8 Jun 199310 Jun 1993

Conference

ConferenceAnnual AT&T Human Factors and Behavioral Sciences Symposium
Period8/06/9310/06/93

Cite this

Henneman, R. L., Knutson, M., & Johnson, G. I. (1993). Users’ mental models of automated teller machines: an exploratory study. In Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93 (pp. 53-57). AT&T Bell Laboratories.