Users’ mental models of automated teller machines: an exploratory study

R.L. Henneman, M. Knutson, G. I. Johnson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationProceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93
Place of PublicationHolmdel, NJ
PublisherAT&T Bell Laboratories
Pages53-57
Number of pages5
Publication statusPublished - 1993
Externally publishedYes
EventAnnual AT&T Human Factors and Behavioral Sciences Symposium -
Duration: 8 Jun 199310 Jun 1993

Conference

ConferenceAnnual AT&T Human Factors and Behavioral Sciences Symposium
Period8/06/9310/06/93

Cite this

Henneman, R. L., Knutson, M., & Johnson, G. I. (1993). Users’ mental models of automated teller machines: an exploratory study. In Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93 (pp. 53-57). Holmdel, NJ: AT&T Bell Laboratories.
Henneman, R.L. ; Knutson, M. ; Johnson, G. I. / Users’ mental models of automated teller machines : an exploratory study. Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93. Holmdel, NJ : AT&T Bell Laboratories, 1993. pp. 53-57
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year = "1993",
language = "English",
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Henneman, RL, Knutson, M & Johnson, GI 1993, Users’ mental models of automated teller machines: an exploratory study. in Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93. AT&T Bell Laboratories, Holmdel, NJ, pp. 53-57, Annual AT&T Human Factors and Behavioral Sciences Symposium, 8/06/93.

Users’ mental models of automated teller machines : an exploratory study. / Henneman, R.L.; Knutson, M.; Johnson, G. I.

Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93. Holmdel, NJ : AT&T Bell Laboratories, 1993. p. 53-57.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Users’ mental models of automated teller machines

T2 - an exploratory study

AU - Henneman, R.L.

AU - Knutson, M.

AU - Johnson, G. I.

PY - 1993

Y1 - 1993

M3 - Conference contribution

SP - 53

EP - 57

BT - Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93

PB - AT&T Bell Laboratories

CY - Holmdel, NJ

ER -

Henneman RL, Knutson M, Johnson GI. Users’ mental models of automated teller machines: an exploratory study. In Proceedings of the Annual AT&T Human Factors and Behavioral Sciences Symposium ’93. Holmdel, NJ: AT&T Bell Laboratories. 1993. p. 53-57